Customer Service Care Associate

Kim C. Morel

**** ***** ***.

Kenner, LA *****

504-***-****

EXPERIENCE

Pet Smart January 2022 - September 2022

**** ******** ****., ********, ** 7003

Pet Care Associate

-Contributed to client retention by consistently providing outstanding customer service to both clients and pets

-Delivered continuous focused and attention to lodged animals, promoting high level of care and oversight

-Care of sick or injured animals by seeking out veterinary care and owners

-Cashier - money and credit card transactions

Adrian’s Christian Flower Shop September 2015 - September 2021

852 N. Carrollton, N.O., LA 70119

Floral Assistant/Delivery/Driver

-Prepared potted plants and bouquets based on customer requirements

-Properly packaged flowers and plants for damage free delivery

-Collaborated closely with customers and funeral homes to create unique designs for the event

-Maintained thorough knowledge of needs, characteristics and variety of flowers used in the shop to inform arrangement decisions and provide information to customers

-Delivery of orders to customers and funeral homes

TIC TOC CAFE SEPTEMBER 2015 - SEPTEMBER 2021

3205 36th St., Metairie, LA. 70001

Waitress/Shift Supervisor

-Greet guests, take orders, communicating them effectively to the kitchen staff in addition to memorizing the menu and offering recommendations to upsell appetizers, desserts and drinks

-Completed store opening and closing procedures, and balanced tills

-Responded to and resolved customer questions and concerns

-Helped store management meet standards of service and quality in daily operations

-Maintained clean and well organized production areas to avoid violation of unnecessary work delays due to hazards or inefficient layouts

EDUCATION

Grace King High School Diploma 1992

4301 Grace King Place, Metairie, LA. 70002

John Jay Beauty College Cosmetology License - 2005

2844 Tennessee Ave., Kenner, LA. 70062

SKILLS

-Excellent customer service, good guest relations, compassionate and caring, active learning, problem identification, good organization maintaining safe work environment, good client relationships, complex problem solving, product inventories, cash register operations, sales promotion, product selection, critical thinking

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