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Customer Service Representative

Ashland City, TN
October 28, 2022

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Krystle Clinton

Ashland City, TN *****


Authorized to work in the US for any employer

Work Experience

Social Media Content Moderator

Intellipro Group Inc - Nashville, TN

January 2022 to Present

Responsibilities: I currently work remotely for the social media company, Tiktok. My responsibilities are to review user reported content and determine per policy guideline if the content is safe for all users on the platform. I maintain daily, weekly and monthly goals regarding productivity. I remain current on exam tested policy updates that are given weekly, sometimes daily, based on current trends and events around the world and how they impact the uploaded content. Property Manager

DKG Properties - Nashville, TN

January 2018 to Present

Responsibilities: I currently manage 2 properties for a private individual part-time. I handle things such as advertising for vacant properties, writing and renewing leases, collecting payments/fees, resolving tenant problems and concerns, contracting services for repairs, enforcing tenant rules and anything else that may occur while maintaining the properties.

Customer Service Representative/patient accounts

Community Health Systems

November 2015 to December 2017

Responsibilities: I reviewed and resolved issues with patient accounts. This includes obtaining and applying insurance information to patient accounts, billing medical claims, receiving and posting patient payments, insurance and patient refunds.

Customer Service Representative/Sales


January 2014 to November 2015

Responsibilities: I resolved customer account issues. This includes account billing, establishing and cancelling customer accounts, applying payments to customer accounts. I exceeded daily and monthly production goals while maintaining excellent customer service in a fast paced environment. Driver

Pace Delivery Co

April 2012 to January 2014

Responsibilities: I worked part time as a driver delivering blood to area hospitals for the Red Cross. Collector

Robinson, Reagan and Young PLLC

October 2009 to April 2012

Responsibilities: I received and applied payments to delinquent medical, legal and public utility accounts. I contacted customers to work out payment schedules. I organized a daily work flow system to maintain proper follow up on accounts.


5.Frost Arnett Company

April 2007 to October 2009

Responsibilities: I received and applied payments to delinquent public utility accounts. I contacted customers to work out payment schedules. I organized a daily work flow system to maintain proper follow up on accounts.

Accounts Receivable/Clerical

Welder's Supply

April 2004 to April 2007

Responsibilities: I managed a large number of customer accounts.This included answering multiple phone lines and maintaining 100% customer satisfaction. I also posted customer payments and reconciled daily bank deposits.


High School Diploma

Nashville Christian School - Nashville, TN

1998 to 2001


• Property Management (2 years)

• Leasing (2 years)

• Outlook (5 years)

• Customer Service (5 years)

• Microsoft Word (4 years)

• accounting (2 years)

• Property Leasing (2 years)

• Multi-line Phone Systems (5 years)

• Accounts Receivable (2 years)

• Medical collection (2 years)

• Insurance Verification (2 years)

• Medical Billing (2 years)

• Bookkeeping

• Data Entry (5 years)

• Sales (2 years)

• Typing (8 years)

• Social Media Content Moderator (Less than 1 year) Certifications and Licenses

Driver's License


Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Verbal Communication — Highly Proficient

August 2019

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Work motivation — Highly Proficient

December 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Customer focus & orientation — Expert

August 2021

Responding to customer situations with sensitivity Full results: Expert

Protecting patient privacy — Proficient

September 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Written communication — Proficient

August 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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