Customer Service Representative
Resume:
Krystle Clinton
Ashland City, TN *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Social Media Content Moderator
Intellipro Group Inc - Nashville, TN
January 2022 to Present
Responsibilities: I currently work remotely for the social media company, Tiktok. My responsibilities are to review user reported content and determine per policy guideline if the content is safe for all users on the platform. I maintain daily, weekly and monthly goals regarding productivity. I remain current on exam tested policy updates that are given weekly, sometimes daily, based on current trends and events around the world and how they impact the uploaded content. Property Manager
DKG Properties - Nashville, TN
January 2018 to Present
Responsibilities: I currently manage 2 properties for a private individual part-time. I handle things such as advertising for vacant properties, writing and renewing leases, collecting payments/fees, resolving tenant problems and concerns, contracting services for repairs, enforcing tenant rules and anything else that may occur while maintaining the properties.
Customer Service Representative/patient accounts
Community Health Systems
November 2015 to December 2017
Responsibilities: I reviewed and resolved issues with patient accounts. This includes obtaining and applying insurance information to patient accounts, billing medical claims, receiving and posting patient payments, insurance and patient refunds.
Customer Service Representative/Sales
T-Mobile
January 2014 to November 2015
Responsibilities: I resolved customer account issues. This includes account billing, establishing and cancelling customer accounts, applying payments to customer accounts. I exceeded daily and monthly production goals while maintaining excellent customer service in a fast paced environment. Driver
Pace Delivery Co
April 2012 to January 2014
Responsibilities: I worked part time as a driver delivering blood to area hospitals for the Red Cross. Collector
Robinson, Reagan and Young PLLC
October 2009 to April 2012
Responsibilities: I received and applied payments to delinquent medical, legal and public utility accounts. I contacted customers to work out payment schedules. I organized a daily work flow system to maintain proper follow up on accounts.
Collector
5.Frost Arnett Company
April 2007 to October 2009
Responsibilities: I received and applied payments to delinquent public utility accounts. I contacted customers to work out payment schedules. I organized a daily work flow system to maintain proper follow up on accounts.
Accounts Receivable/Clerical
Welder's Supply
April 2004 to April 2007
Responsibilities: I managed a large number of customer accounts.This included answering multiple phone lines and maintaining 100% customer satisfaction. I also posted customer payments and reconciled daily bank deposits.
Education
High School Diploma
Nashville Christian School - Nashville, TN
1998 to 2001
Skills
• Property Management (2 years)
• Leasing (2 years)
• Outlook (5 years)
• Customer Service (5 years)
• Microsoft Word (4 years)
• accounting (2 years)
• Property Leasing (2 years)
• Multi-line Phone Systems (5 years)
• Accounts Receivable (2 years)
• Medical collection (2 years)
• Insurance Verification (2 years)
• Medical Billing (2 years)
• Bookkeeping
• Data Entry (5 years)
• Sales (2 years)
• Typing (8 years)
• Social Media Content Moderator (Less than 1 year) Certifications and Licenses
Driver's License
Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Highly Proficient
August 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Work motivation — Highly Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer focus & orientation — Expert
August 2021
Responding to customer situations with sensitivity Full results: Expert
Protecting patient privacy — Proficient
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Written communication — Proficient
August 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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