Customer Service Sales Associate
Resume:
Latasha Nicole
Mullins
CONTACT
****************@*****.***
Raleigh, State 27603
SKILLS
Employee training
Schedule preparation
Performance assessment
Serve customers
Analytical thinking
Creative thinking
Motivation
EDUCATION
Wake Technical Community
College
Associate of Applied Science
Emergency Medical Science
Raleigh, North Carolina
PROFESSIONAL SUMMARY
Skilled [Job Title] effective at overseeing, training, and motivating sales employees. Keeps products properly merchandised and store areas clean for maximum sales. Expert in POS systems, conflict management, and
promotional planning.
Talented sales leader with demonstrated track record of success in promoting products and maximizing customer satisfaction. Excellent merchandiser and organizer quickly restocks and resets shelves throughout day. Effortlessly connect with customers and promote long-term loyalty. Skillfully pursues sales to achieve profit targets and exceed personal quotas. Uses consultative and relationship-based techniques to capture sales opportunities. Persuasive communicator with tenacious nature.
Hardworking and reliable [Job Title] focused on going above and beyond to support team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as [Type]
professional.
Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
Dedicated to business success.
Dependable [Type] industry worker equipped for
fast-paced work and changing daily needs. Serves
customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Skilled team player with strong background in [Type] environments. Works well independently to handle
assignments and always ready to go beyond basics
assignments. Quick learner with good computer abilities. EXPERIENCE
North Raleigh Ministries, Lead Sales Associate
Raleigh, North Carolina - Feb 2017 May 2021
Observed sales team and customer behaviors to minimize shrinkages from misuse or theft.
Monitored store to assess current needs and delegated assignments to sales staff.
Trained sales team members in policies, procedures, and strategies for maximizing store profits.
Managed store products by preparing for new lines and optimizing merchandising for maximum sales.
Reviewed transactions regularly for accuracy and
reconciled cash through shifts to minimize losses. Processed special customer requests for backorder items, refunds, and exchanges.
Citgo Gas Station, Assistant Store Manager
Chapel Hill, North Carolina - May 2013 Aug 2016
Worked on sales floor and interacted with customers and employees to maximize and expand potential.
Restructured departments and modeled customer service techniques to advance sales position in competitive markets.
Revamped systems, processes, and training programs to reverse underperforming store metrics.
Issued detailed responses to complaints resolving
customer service issues with timeliness and organization. Created and implemented innovative business strategies to drive record sales growth.
Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth.
Food Lion, Customer Service Assistant
Raleigh, North Carolina - Sep 2009 Jan 2013
Connected with customers online and over phone to
answer questions, conduct follow-ups, and confirm
appointments.
Triaged incoming calls to appropriate personnel to best assist customers.
Maintained working knowledge of company products and services to communicate competently with customers. Keyed and retrieved information in CRM and order
processing system.
Supported other departments and external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
Reviewed, evaluated, and categorized paperwork and verified accuracy to acquire and retain business.
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