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Customer Service Personal Assistant

Location:
League City, TX
Salary:
33
Posted:
October 26, 2022

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Resume:

Nicole J. Rotschi

Adaptability is the key.

Webster, TX 77598

ads6yb@r.postjobfree.com

+1-832-***-****

I am hard-working, reliable, I pay attention to detail, I am a positive person, and communicate extremely well. My goal is to contribute my unique skill set to a company that can teach me even more.

As a team player, I am able to rally the troops and help motivate. As a leader, I excel at getting down in the trenches with my team. I lead from within and that has pushed me to the top of every position I have held.

From food-service, to entrepreneurship, to technical support to on-air personality, I have experienced many different industries yet they all have something in common… Hard work and dedication are key to success and have never allowed me to fail.

As a goal oriented driven to succeed individual, I will be graduating with my bachelors and my associates by May 2022.

Willing to relocate to: Austin, TX - Colorado - Washington State Authorized to work in the US for any employer

Work Experience

Account Executive

Robert Half - Webster, TX

January 2022 to Present

• Client success role, contract, short term

Owner/Operator

Value Deal Affiliate - Webster, TX

June 2020 to Present

• I own and operate this business. I market products online ranging from e-books to meal plans. VDA also markets original designs and retail clothing and accessories.

• Google Analytics, Google Ads, Facebook Ads

Enterprise Client Success Coordinator

Indeed - Indeed Flex - Webster, TX

June 2021 to January 2022

• Role focused heavily on customer retention, soft skills involved: empathetic listening, being calming and caring, finding a real solution to the concern

• B2B Sales

• CRM, SaaS

• Strategies for proactively addressing obstacles proactively

• Data driven

• Short term contract

Owner/Operator

Jimmy John's Sandwiches - Sugar Land, TX

June 2012 to May 2021

• Hiring and onboarding, train new employees, payroll and all HR functions.

• Inventory control, KPI, P&L.

• Manager of 5 locations, Area Manager.

• Average store growth under my management was 65%. Paralegal/Legal Assistant

Ron K. Esposito and Associates - Houston, TX

January 2018 to August 2020

• I provided assistance e-filing, drafting documents, creating files, maintaining files, with secretarial duties such as answering the phone and taking notes, with client intake, and with any other task asked of me.

• I have experience with Clio, LexisNexis, and West Law research as well as judicial databases.

• I provided support to the resident paralegal, the office manager and performed any tasks asked of me including and not limited to technical support for office equipment and reaching out to service technicians for non-legal related needs.

Tier 2 Supervisor

TeleNetwork - San Marcos, TX

August 2008 to February 2011

• Work from home ISP Helpdesk Tier II

• Assist customers in setting up new ISP accounts and email addresses

• Performed billing, general customer service

• Repair technician scheduling and dispatch.

• Supervisor and mentor

• Customer retention, and quality assurance stats often top 1%.

• Fix ratio in top 5% of company.

• Mentored groups of 5 new or underperforming employees. Education

Associate in Paralegal

HCC - Stafford, TX

May 2020 to Present

Near completion: Bachelor of Business Administration in Psychology and Public Administration

Texas State - San Marcos, TX

August 2008 to February 2010

Skills

• budget

• Excel

• human resources

• mentor

• Microsoft Office

• operations

• Outlook

• quality assurance

• recruiting

• Acrobat

• Filing

• Receptionist

• Billing

• Scheduling

• Word

• Office experience

• Sales

• Inside sales

• Accounts payable

• Customer service

• Typing

• Litigation

• Analysis skills

• Clerical experience

• Research

• Project management

• iOS

• Windows

• Documentation review

• Data collection

• Strategic Planning

• Computer Networking

• Payroll

• Office Management

• Analytics

• Financial services

• E-commerce

• Account management

• Transcription

• Software troubleshooting

• Technical Support

• Help Desk

• User Interface (UI)

• Databases

• Microsoft SharePoint

• Agile

• Troubleshooting

• Legal Research

• Active Directory

• Live chat

• Legal Drafting

• LAN

• Conflict management

• Management

• Employment & labor law

• Negotiation

• Talent acquisition

• Social media management

• Customer relationship management

• Management

• Presentation skills

• Leadership

• Intake

• Search Engine Optimization (SEO)

• Facebook Advertising

• Digital Marketing

• CRM software

• PeopleSoft

• Employee orientation

• Microsoft Excel

• Microsoft Word

• Process improvement

• Paralegal

• Microsoft Powerpoint

• QuickBooks

• Accounting

• Writing skills

• Proofreading

• Time management

• Relationship management

• Interviewing

• Google Analytics

• Copywriting

• Content management

• Keyword research

• Business analysis

• Email marketing

• Driving

• Customer support

• Personal assistant experience

• Microsoft Outlook

• Workday

• Event marketing

• Paychex

• A/B testing

• B2B

• Google Docs

• Google Suite

• Graphic design

• Content creation

• Adobe Creative Suite

• Medicare

• ADP

• Crisis management

• Calendar management

• IT support

• Desktop support

• Microsoft Access

• Tableau

• Zendesk

• Autism experience

• HR sourcing

• Business management

• Public relations

• Supervising experience

• Budgeting

• Employee relations

• Healthcare management

• Salesforce

• Intelligence targeting

• Database management

• WordPress

• SaaS

• Branding

• Organizational Skills

• Business Development

• Training & Development

• Market research

• VoIP

• Constant Contact

• Pivot tables

• ATS

• Paylocity

• Contracts

• DocuSign

• Financial concepts

• Childcare

• Document management

• SAP

• Events management

• HubSpot

• Time & attendance systems

• Direct sales

• B2B Sales

• Web Design

• Blogging

• Adobe Photoshop

• HTML5

• B2B marketing

• Social media marketing

Links

https://www.linkedin.com/in/nicolejrotschi/

Certifications and Licenses

Associates in Paralegal Sudies

January 2019 to Present

• Recognized Paralegal, Membership to the State Bar of Texas. Phi Theta Kappa Honors Member

January 2019 to Present

• As a member of the prestigious Phi Theta Kappa, I will bring those values and standards to any organization that is a good fit.

Certified Paralegal

July 2019 to Present

• Will be done with the Assoicate's Degree in Paralegal Studies in one semester.

• Certified Paralegal with the State Bar of Texas. Licensed Insurance Agent

October 2021 to 2023

Licensed to sell Life, Health, and Medicare Insurance. Assessments

Problem solving — Highly Proficient

April 2019

Analyzing relevant information when solving problems. Full results: Highly Proficient

Office manager — Highly Proficient

October 2019

Scheduling and budgeting.

Full results: Highly Proficient

Sales skills — Expert

May 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert

Receptionist — Expert

April 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Administrative assistant/receptionist — Expert

August 2021

Using basic scheduling and organizational skills in an office setting Full results: Expert

Customer focus & orientation — Expert

September 2021

Responding to customer situations with sensitivity Full results: Expert

Working with MS Word documents — Expert

December 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Expert

Administrative assistant/receptionist — Expert

August 2021

Using basic scheduling and organizational skills in an office setting Full results: Expert

Verbal communication — Highly Proficient

September 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer focus & orientation — Expert

September 2021

Responding to customer situations with sensitivity Full results: Expert

HR: Compensation & benefits — Highly Proficient

January 2022

Knowledge of compensation and benefits programs

Full results: Highly Proficient

Customer focus & orientation — Expert

September 2021

Responding to customer situations with sensitivity Full results: Expert

Customer service manager — Highly Proficient

January 2022

Managing customer service representatives and resolving customer issues Full results: Highly Proficient

Written communication — Highly Proficient

January 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient

Sales skills — Expert

January 2022

Influencing and negotiating with customers

Full results: Expert

Customer focus & orientation — Expert

September 2021

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate