Customer Service Specialist

Wanda Brown

cell: 470-***-****

Email: ***************@*****.***

SUMMARY OF QUALIFICATIONS

• U.S. Navy professional with a diverse background, including

over 8 years of experience in Supply Management, Customer Service and Administrative action planning totaling over 20 years of outstanding professional service.

• Managed personnel training and goals.

• Proven ability to build and direct an organization to profitability

through leadership, creativity and effective management

• Strong professional and interpersonal skills with the ability to

communicate with all levels in an organization

• Results oriented, highly motivated, and energetic; possessing a

professional attitude with pride in personal performance

EXPERIENCE

U.S. Navy 1990-1998

Explosive Ordinances Specialist

• Examine blast areas to determine amounts and kinds of explosive charges needed and to ensure that safety laws are observed.

• Tie specified lengths of delaying fuses into patterns in order to time sequences of explosions.

• Place safety cones around blast areas to alert other workers of danger zones, and signal workers as necessary to ensure that they clear blast sites prior to explosions.

• Place explosive charges in holes or other spots; then detonate explosives to demolish structures or to loosen, remove, or displace earth, rock, or other materials.

Olive Garden, Mcdonough, Ga. -2008-2009

Customer Service Specialist

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Holiday Inn, Columbus OH- 2005-2007

Restaurant Management

• Managed 8 personnel and maintained records required by government agencies regarding sanitation or food subsidies.

• Investigated and resolved complaints regarding food quality, service, or accommodations.

• Maintained food and equipment inventories, and keep inventory records.

• Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

• Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Holiday Inn Hotel, Columbus OH- 2002-2005

Customer Service Specialist

• Active participation and generation of ideas for weekly administration meetings

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

EDUCATION

1989 Diploma, Paulsboro High School, Paulsboro, NJ

COMPUTER SKILLS

• Systems: Windows, Microsoft Office Suite (Excel, PowerPoint, Access, Word, Outlook), and World Wide Web

• Office Equipment: Computer, Printer, Copier, Typewriter, and Fax machine

TRAINING

• Every Woman Works, Inc., Atlanta Ga. - 2012

• Certificate, Concord Career Institute – 2000

• US Navy – Honorable Service Award – 1998

References Available Upon Request

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