Pharmacy Technician Customer Service

WM WETZENE METEYER

Atlanta, GA ***** 321-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions via the pharmacy software and managing pharmacy inventory. Adept at interacting with patients to answer questions and provide status updates on their prescription fills. Accomplished and certified Pharmacy Technician with over Number years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Experienced Sales Manager with over four years of experience in personal training and nutrition. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS Drug inventory control

Stocking shelves

Point of sale systems proficiency

Pharmacy operations

Troubleshooting malfunctioning

equipment

Problem solving

Ordering and stocking

medications

Verifying orders

Detail-oriented

Proper labeling procedures

Preparing bulk medications

Aseptic techniques

Time management

Problem-solving skills

Resolving customer issues

Workflow Optimization

Labeling prescriptions

Quality assurance and control

Supporting pharmacy operations

FDA compliance

Insurance billing

Active Listening

WORK HISTORY PHARMACY TECHNICIAN 05/2018 to 08/2021 Walmart Coral Springs, FL

Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers

Refilled medications, offered insight into over-the-counter products and verified insurance benefits

Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts Managed medication stocks, including conducting counts, labeling products and maintaining controls

Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing request Established and updated patient profiles, including lists of medications and insurance details

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system Researched customer health insurance plans to provide prescription authorization and efficient patient care

Counseled patients on appropriate use of over-the-counter and prescription medication

Communicated with insurance companies for billing purposes Worked with insurance companies to process claims, resolve problems and obtain payments

Answered patient questions regarding medication

Compiled customer demographic, allergy and medical history background Ordered medicines daily to ensure compliance with demands and needs Participated in prescription pharmaceutical and over-the-counter product inventory audits

Efficiently responded voicemails to promote assistance and service to customers

Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons

Assisted staff members with drug inventory, purchasing, and receiving Delivered quality care to customers through close collaboration with pharmacist

Processed prescriptions and checked them against known patient allergies to ensure prompt and efficient care

Adhered to regulatory guidelines for workplace safety and customer confidentiality

Prepared prescription transfer requests from competitor companies Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory

Administered medications as per pharmacist orders

Prepared medication labels with item name and quantity Confirmed prescriptions for patients by placing calls and conferring with physicians'

PHARMACY TECHNICIAN 10/2014 to 05/2018

Walgreens Orlando, FL

Helping customers in pharmacy, enter prescription drop offs in the system and help find picks-ups and ring outs

Answered a high-volume, multi-line telephone promptly and courteously Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers

Refilled medications, offered insight into over-the-counter products and verified insurance benefits

Communicated with member physicians to prevent harmful drug reactions, therapy duplication and allergic reactions

Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription. Counted and labeled prescriptions with correct item and quantity. Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Led team of Number in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions. SALES MANAGER /PERSONAL TRAINER 08/2007 to 01/2011 LaFitness Ocoee, FL

Helping clients meet their goals on where they would like to be with weight and health regardless if it is for personal or health risks Maintain a quota of $1600 in package sales and provide outstanding customer service

Handled customer relations issues, enabling quick resolution and client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Supervised sales team of Number people, stepping in to support employees and deliver smooth sales processes for clients. Resolved customer issues quickly and managed over Number accounts to increase sales and meet quotas.

EDUCATION J&J Healthcare Instiute, Orlando, FL 06/2016 Phlebotomy And Phamacy Some College 02/2017

DIETETICS AND NUTRITION BACHELOR OF SCIENCE 09/2011 Keiser University, Lakeland, FL

Body Mechanics Master Personal Trainer Cell Biology And Anatomy 08/2007 NATIONAL PERSONAL TRAINING INSTITUTE, Orlando, FL

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