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Medical Assistant Customer Service

Albany, NY
October 25, 2022

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Aazwar Nazeer

Albany, NY *****



University of Karachi June 2014

Bachelor of Science

Aligarh Institute of Technology July 2012

Diploma of Associate Engineer Computer Information Technology Govt. Boys Comprehensive Higher Secondary December 2009 Higher Secondary Certificate


St. Peter’s Health Partners, Albany, NY

Lab Assistant I July 2021- Present

• Phlebotomy Duties

• Preparation of Lab Specimens

• Collecting vitals of the patient

• Patient Registration

Albany Medical Center, Albany, NY

Phlebotomist II January 2018 – July 2021

• Preparing patients before drawing blood

• Explaining blood draw procedures to patients and answering any questions about the process

• Following all health and safety protocols and procedures to maintain sanitary work areas

• Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes

• Verifying patient information and labeling blood samples properly

• Accurately updating patient information in the organization's database

• Helping nervous or frightened patients remain calm during blood draws

• Working knowledge of Quality standards, and GMP requirements. Albany Medical Center, Albany, NY

Patient Care Associate March 2017 – January 2018

• Assist clients with personal care tasks, such as washing, dressing, eating and toileting.

• Perform light housekeeping tasks, such as dusting, vacuuming and changing bed linens.

• Assist in the safe lifting, transferring, repositioning and movement of clients.

• Accompany clients to medical appointments

• Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff.

• Encourage clients to participate in social and recreational activities. Mediclinic Healthcare Services

Medical Assistant September 2007-December 2011

• Drawing patient’s blood

• Explaining treatment procedures to patients

• Preparing patients for examination

• Handle incoming telephone calls, receive and schedule appointments.

• Enhance the hospital’s customer service reputation by assisting patients, visitors and physician to resolve expressed concerns.

• Keep information confidential by following the employee confidentiality policy.

• Maintain files, check patient orders and maintain supplies and equipment Personal / __Professional Talents

• Easy to get along and communicate with.

• Trilingual – In English, Hindi, and Urdu

• Adaptable, follow through, and trainable

Technology & Systems

• Microsoft Office (Excel, Access, Word,



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