Customer Service Dining Server
Resume:
Christian Masso
Server/Manager in Training Food & Beverage In Room Dining
Miami Beach, FL
***********@*****.***
Top-ranked sales manager recognized for contributions to record-setting sales figures, territory expansion and new account development. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Experienced presenter, negotiator and closer.
CORE KNOWLEDGE AND SKILLS AREAS
• Quick books intermediate level.
• Sales Team Supervision
• Persuasiveness, Adaptability & Innovation.
• Judgment and Decision-making.
• Bilingual in Spanish and English
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor IRD
Faena Hotel Miami Beach - Miami Beach, FL
January 2019 to June 2019
IRD supervisor
training to servers keep in high levels the standards polices inventory, assistant the manager in schedule. Offer excellent customer service a VIP (all customer) keep working as team.
Discipline.
maintain forbers 5 stars standards.
Work with the PM shift.
Server/ Manager in Training In Room Dining
Setai Hotel - Miami Beach, FL
October 2015 to May 2017
Seek satisfaction, permanent in the guests, based on the total knowledge of my department in addition to offering excellent customer service. Always work as a team and create the foundations of good communication with managers. Discipline, respect and a lot of passion for work and humility when applying it.
Server/ Room Dining Server
Grand Beach Hotel Surfside - Miami, FL
June 2014 to October 2015
Respond to guest complaints in a timely manner.
Ensure optimal level of service, quality, and hospitality are provided to guest. Maintain regular attendance in compliance with the hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Prepare and submit required reports in a timely manner. Server/ Room Dining Server
JW Marriott Brickell - Miami, FL
June 2010 to June 2012
Respond to guest complaints in a timely manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritise departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Supervisor/Housekeeping Manager
CLINTON HOTEL - Miami Beach, FL
2007 to 2009
• Maintained Department high standard and polices.
• Supervised cleanliness, sanitation and organization of assigned areas.
• implemented a recycling program inside of the Hotel. Education
School of Continuing Education & Professional Development 2015
Universidad Tecnologico De Monterrey (Mexico) Online - Hialeah, FL 2015
Miami Dade College
Skills
Sales Management, customer servicie (6 years), Sales (6 years), Training, Inventory (3 years), Scheduling, Management, Cash Handling, Microsoft Excel, Word, Team Building Certifications/Licenses
Import & Export management
Miami DaDe college, Fl. 2010
Additional Information
Customer service program MIami DaDe college 2014, 2015 Customer service program
Miami Beach Setai Hotel
2016- 2017
Contact this candidate