EXPERIENCE UBER/LYFT, Livery Driver (Self-Employed)
**/**** – present
Respond to calls from customers according to the protocols established by the company.
Helping to load and unload the vehicle.
Being warm, friendly and engaging depending on the rider’s mood.
Provide exemplary service to hotel VIPs,
executives and celebrities
Owner Operator Courier Service (Self-Employed)
04/2015 – 05/2016, NY, NY
Used my own cargo van to pick up and deliver
goods in a timely manner to either commercial or residential customers.
Performed delivery with exemplary customer
Claims Customer Success Specialist
Herford Insurance, LIC NY 06/2010 – 12/2014
Sucessfully worked onsite and remotely with a team or
Manage ongoing work by creating high level and detailed plans
that provide guidance and
alignment to projects where detailed plans are
Provide customer satisfaction reporting to
Worked in high-energy, fast-paced environment
and collaborated with other functions to archive
results in as a high-performing, independent team.
Develop strong relationships with claimants,
providers and attorneys to ensure customer
Senior Customer Service Claims Adjuster
Cunningham Lindsey Islandia, NY 04/2007 – 12/2009
Worked remotely and onsite with little or no supervision
Handle claims from initiation to closure, and then analyze
aggregate data to improve processes.
Manage cost, create estimates, and identify risks and potential
Communicate with clients, brokers and others about claim status
and available services.
Coordinate across teams to create and execute plans to reach
Independent No Fault Claims Adjuster
York Claims Services, Melville NY 12/2005- 04/2007
Assess, assign and coordinate internal and external resources
Consult directly with SIU.
Evaluate and Negotiate No-Fault Claims.
Investigate, evaluate and process all medical and vendor billing.
Manage all Independent Medical Exams and Peer Reviews.
Identifying all phases of subrogation.
Process all correspondence and medical bills.
Senior Claims Representative
Liberty Mutual Insurance Company, Farmingdale NY 08/1999 – 11/2005
Verifies insurance information with patients for scheduled
appointments and contacts payer to verify eligibility and
Adds or updates financial status classifications in appropriate
Responds to customer inquiries regarding insurance coverage of
services and processing of claims.
For claims involving injuries, reviewed, evaluate, and negotiate moderate to complex injury claims.
Identifies customer needs and works to meet those needs using
appropriate customer service skills
EDUCATION Suny Old Westbury, Old Westbury, New York
Bachelor of Arts Business Administration
Nassau Community College, Garden City, New York
A.A.S in Business Administration May 2001
Strong Interpersonal skills and ability to build
good internal and external relationship.
Ability to multi-task while maitaining careful
attention to detail.
Ability to deliver quality results in a fast-paced
Strong attention to detail.
Strong proficiency in MS-Excel, MS-OFFICE, MS-WORD, MS-EXCELL
Ability to quickly learn software based products.
Strong organizational and time management
skills, including the ability to work
independently and prioritize effectively.