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Executive Assistant Personal

Johannesburg, Gauteng, South Africa
R10 000-R20 000 Negotiable
October 24, 2022

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S H I R L E Y P R I N S L O O Matric

I have 30+ years of professional working experience. I obtained a proven track record through meeting & exceeding objectives, as part of a team & individually. I specialize & have gained valuable expertise in Office Management, Administration, Executive Assistant, Personal Assistant, Data Entry, Business Analysis, Business Process Modelling, & Management of small Projects.

Career Highlights:

• Contracted to ABSA, one of the leading banks in Africa, as a Business Analyst on the QRM ALM One Africa Project with a special focus on Barclays Africa (RoA).

• Successful formation of new departments, implementation of relevant systems, processes

& procedures, as well as equipping & training staff to ensure effective & efficient workflow.

• Played an integral role in securing the ongoing business of Key Account Clients as a Back- up Support to the Sales team, by setting up & demonstrating the relevant software

& equipment.

• Represented the “South African Market” at a Conference held at Avery Berkel in Birmingham UK, based on the functionality of new Retail products still in the design phase

& presented the “Client Requirements” of the SA Retail Market.

• Managed various departments, namely, Retail Products, Software Support, Customer Call Centre & the Service Administration on a National level, as well as in several African countries.

Johannesburg – South Africa



National Diploma Certificate:

Brakpan High School; 1982

• English

• Afrikaans

• Business Economics

• Accountancy

• Mathematics

• Science

Professional Development Courses:

• Business Intelligence Analyst: Udemy

Online; Current

• MS SQL for Data Analysis; Udemy;


• MS SQL & Database Concepts; Udemy;


• Mobile Apps; Udemy; Current

• MS SQL from A to Z: Udemy Online;


• Learn MS SQL from Scratch; Absa

Online; 2019

• MS SQL Basics: SoloLearn Online; 2017

• Module 1 - Pastel Evolution Practitioner;

Sage SA; 2012

• Introduction to Networking;

Networking; 1995

• Wordstar 2000+; Keybase; 1990

• Pitman 2000 Shorthand; Benoni

Technical College; 1988

• Lotus 1-2-3; Baldwins Steel In-House;


• Telephone Etiquette; Dynamic

Telephone Communications; 1988

• MultiMate Word Processing; Beginners

& Advanced; ComputaBusters; 1987

• PP6 Basic Steel Course; Stewarts &

Lloyds Training Centre; 1986





April 2014 – June 2019

Quantitative Risk Management (QRM) software adopts option-adjusted spread-based methodology for portfolio optimization of Asset / Liability Management, determines interest rate risk on Deposit & Mortgage Accounts, applies pricing theories on Mortgage problems & is beneficial in determining optimal hedge positions.

Key Functions & Responsibilities:

• Compiled SharePoint Product Catalogue of Barclays Africa (RoA) Products by Legal Entity & Source System. Accessed folder structure per Legal Entity on QRM Network & utilized all Source System Product documentation. Mapped individual Products MasterData into a normalised & enriched format for future use in QRM.

• Compiled & maintained all Product MasterData attained from Regulatory Source Data in SharePoint Product Catalogue utilizing Allowable Member Values sources from Logical Field Requirements (LFR) documentation.

• Processed Source System Product Combinations & Missing Product Combinations by Legal Entity in SharePoint Product Catalogue. Prepared MS Excel Data, imported it into SharePoint, executed relevant SharePoint scripts & appended all missing Product Combinations to SharePoint Product Catalogue.

• Compiled & Updated Source System Business Rule Data relevant to (RoA) Products in MS Access Database, originally mapped in MS Excel Data per Business Rule, Compiled Source Data from MS Excel Data for import into MS Access Database.

• Updated Business Rule Master in MS Access Database.

• Executed MS Access Database Verifications, Verified MS Access Database Business Rule Data against SharePoint Product Catalogue & LFR documentation (Duplications, Irregularities, Discrepancies, Null Values), Updated & maintained verification results, and Generated new Version Control.

• Generated new Mapping files by Legal Entity & Source System, ensured mandatory header & footer were appended in the prescribed format, ensured mandatory delimiter was inserted, verified number of currencies, verified number of rows, Saved files as “.dat” files and emailed files to Pune to append Business Rules to “.dsv” data files. BD CREATIVE

Business Analysis

Business Process Modelling & Mapping

Small Projects Management, Planning &


QRM ALM Data Preparation

Software Evaluation & Testing

System Implementation

After Sales Support & Training

Department Management & Formulation

Training & Coaching

Leadership Management

Business Development

Customer Service Management

Key Accounts Management

Call Centre Management

Software & Equipment Installation

Software Support

Service Administration Management

SharePoint Utilization

MS Access Database & Basic SQL

Analyze, Model & Interpret Data Statistics

Initial Analysis & Assess Quality

Final Analysis & Data Screening

Business Rule Mapping

Preparing Reports & Presentations

Financial Reporting

Business Process Improvement

Problem Solving Skills

Strategic Planning & Analytical Thinking



• Obtained “. dsv” data files from UAT, UAT3, SIT2 or SIT3, Prepared MS Excel Data, and Imported them into MS Access Database. Attained pre-analysis from QRM (via required channels), Prepared in MS Excel Data, and Imported into MS Access Database. Attained Balance Sheets (either in TM1 or Owari formats) from all (RoA) Legal Entities (via required channels), Prepared MS Excel Data, and Imported them into MS Access Database.

• Reconciliation of all Product Combinations per Legal Entity, executed scripts to appended Data to QRM Master GL Table in MS Access Database, Processed Source System Product Combinations & Missing Product Combinations by Legal Entity in SharePoint Product Catalogue, executed relevant SharePoint scripts.

• Updated & maintained all discrepancies in Product Combinations in SharePoint Product Catalogue, Updated Business Rule Master in MS Access Database, and Executed MS Access Database Verifications.

• Generated new Product Mapping Files by Legal Entity & Source System. PROCESS ANALYST / BUSINESS ANALYST

Modelware Systems (Pty) Ltd

March 2011 – March 2014

Project Involvement & Key Functions Delivered:

Data Analyst - QRM ALM One Africa Project for ABSA Bank (May 2012 – March 2014)

• Collected & analyzed Financial Product MasterData from Barclays African Branches (RoA).

• Created a SharePoint Product Catalogue of (RoA) Products per Legal Entity by Source System & mapped Product information into a standard format for future use in QRM. Process Analyst MDM Project for ABSA Bank (January 2012 – April 2012)

• Mapped MasterData “As-IS” & “To-Be” Processed based on the Business Use Cases Using MS Visio BPMN 2 Notation.

• Held Brown Paper Fair for Stakeholders to review & comment on “AS-IS” & “TO-BE” Processes.

• Attended meetings between the Project Team & Business in order to clarify requirements. Process Analyst for Cargill Cotton Intake Processes (December 2011)

• Updated & maintained “intake” processes.

Administrator for Rennies Travels (July 2011 – September 2011)

• Attended a weekly internal meeting to discuss the previous week’s action list.

• Updated Control Document on actions required & actions taken.

• Listed all Risks & Issues.

• Assisted Administrator by creating Macros to efficiently & effectively produce accurate reports in the form of Pivot Tables.

• Mapped “Kayako” Ticket Process Flow

Business Analyst Automated Scheduling for MBSA (May 2011 – December 2011)

• Attended meetings with & liaised with Customers on regular basis.

• Created & maintained Business Requirements & Specification Documents.

• Created & maintained Wireframe Documentation.

• Mapped “TO-BE” Scheduling Process Flows.

• Updated & maintained Use Cases & Functional Specification.

• Demonstrated progress of Software to Client on a regular basis.

• Created Training Videos for Clients as a Training Tool.

• Edited & maintained User Training Manual.

• Created “Test Scenarios”

Process Analyst-Automation of Sales quotations and design of an interactive .pdf to be used via Webservice for Steiner Hygiene (Bidvest) (March 2011 – August 2011)

• Met & liaised with Customers on regular basis.

• Mapped “AS-IS” Sales Processes.

• Mapped “TO-BE” Sales Processes.

• Designed & created a new Sales Quotation/Contract document by combining four existing Sales- related documents into one document.

Process Analyst – Documenting and Internal Processes for Modelware Systems (March 2011 – March 2014)

• Mapped Internal Processes.

• Created an Interactive spreadsheet to streamline Quoting Process.

• Created, updated & maintained Procedures & relevant documentation. Business Analyst –Heat Mapping for City Properties (March 2011 – June 2011)

• Interviewed various levels of Employees, from filing Clerks to Executive Committee members & documented findings.


MS Excel Training - Advanced Course to fully

enhance spreadsheet formulas

MS Access Training - Advanced Course to

fully enhance Database structures & Front-

end designs

MS PowerPoint Training -

Advanced Course to fully enhance


MS Visio Training – Beginner’s Course to

fully enhance Processes, Wireframe


SQL Basic & Intermediate Courses - Ability

to write & run basic & intermediate scripts,

in addition to using MS Access & MS Excel

as a Data Analysis tool

SharePoint Training - Development of data

capturing environments & Access control


• Rated feedback & produced Pivot Tables of the trends within the Company.

• Produced Heat Maps to reflect the problem areas within the Company.

• Presented findings to Executives of City Properties together with Modelware Systems Senior Management.

• Attended follow-up meetings to determine a plan of action to correct the problem areas. VARIOUS POSITIONS

Office Manager - Cross Car Sales

Administrator / Executive Assistant to Senior Pastor - Church Nail Salon Owner – Self Employed

January 2005 - February 2011

NATIONAL SERVICE ADMINISTRATION MANAGER (last position held within Company) SA Scale Company (Pty) Ltd / Avery Berkel

October 1991 – December 2004

Summary of Positions Held:

• National Service Administration Manager: Exco Member

• National Call Centre Manager

• Software Support Manager

• Retail Product Manager

• Key Accounts Manager

• Software Support Technician

• Various Executive PA Positions

Key Functions & Responsibilities:

• Assisted with annual forecasts & budgets for National & African branches.

• Data Analysis of Service History & generation of reports on Invoicing Patterns, Contract Patterns & Test Truck Costs.

• Supervised Service Administration of 10 African branches: Zimbabwe, Zambia, Malawi, Botswana, Swaziland & Namibia as well as 23 National branches.

• Ensured the use of a standard methodology throughout all branches.

• Supervised overall monthly forecast of R2.4m Service jobs, achieving & invoicing above forecast almost every month.

• Ordered, assigned & controlled all Company’s vehicles, facilitated Vehicle Insurance related issues

& facilitated Fuel card-related issues.

• Managed Service Secretary, 4 local Call Logging Clerks & Service Administrators within all other branches.

• Interviewed applicants for vacant positions, discussed suitable candidates with Service Director & set up final interviews.

• Drew up Employment Contracts for new Staff appointments.

• Facilitated “BaaN” system changes to ensure quick, professional & efficient logging of Call Centre calls, as well as expedient invoicing.

• Maintained “BaaN” system, added & removed “Users”, assigned & removed “Access”, added & removed individual “User Printers”, maintained User licenses & cleared system freeze & access denied errors.

• Handled “Key” Account Clients, i.e. Shoprite Checkers, OK Bazaars, Spar, Fruit & Veg. City.

• Managed 6 Retail & Industrial Software Support Technicians. Additional information and references will be provided upon request.

Contact this candidate