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Scrum Master Product Owner

Dallas, TX
October 24, 2022

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(***) ******* l l


Diligent Scrum Master with 6+years’ experience in driving the adaptation of agile values, principles, and practices. Demonstrated capacity to support diverse teams in fast-paced environments by leveraging innovative leadership strategies. Proven ability to analyze, communicate, and convey complex concepts to stakeholders across all levels of business, inclusive of Product Owners, internal teams, as well as non-technical professionals.

SKILLS: Coaching Agile Practices, Assist Team with Release Process, facilitate meetings, excellent communicator, Time management and organization, Enforcing Scrum Framework, and Agile. TOOLS: Confluence, Microsoft Teams, Outlook, JIRA, AzureDevOps, MS Project, Share Points, and Power Points. Miro, Ideaboardz, Story Mapping, Capacity Planning, Skill assessment, Agile Maturity, Risk register, Dependency mapper, Remote collaboration, Fun retrospectives.


Charles Schwab, Omaha, NE 08/2019 – Present

Scrum Master

● Leverage agile mindset to warrant successful project delivery by the team comprising Architects, Business Analysts, development division, and Product Owner.

● Execute scrum events comprising daily standups, story grooming, release planning, as well as sprint demos, retrospectives, and planning.

● Identify and mitigate risks, as well as resolve issues and conflicts encountered while empowering teams to self-organize.

● Supporting the team and coaching towards identification and removal of impediments leading to increase in employee retention, increased team happiness and increase in hitting sprint goal target by the start of second quarter.

● Coaching product owners and helping them understand their role and how to create a cohesive product vision and in defining the product goal and roadmap.

● Established positive, collaborative, and high-performing working environment, resulting in enhanced motivation of team members, as well as improved scrum value delivery to client and business.

● Track project activities like; establishing project road map, dependency mapper, story mapper, skill matrix, risk register, estimation cheat sheets.

● Facilitate Scrum Master community of practice.

● JIRA admin activities for teams (created boards, workflows, filters, dashboards, reports using JQL…)

● Reflecting and radiating the metrics like burn down chart progress, quality, and velocity continuously to the team and various stakeholders

● Formulated quantifiable matrix oriented towards monitoring progress made by agile development teams, resulting in increase of value delivery.

● Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trust and safe environment for raising problems, defining solutions, and committing to milestone deliveries.

● Facilitated retrospectives using innovation games techniques and closure of action items of improvements.

Paypal, Omaha, NE 09/2017 - 06/2019

Scrum Master

● Guides the team and organization in effectively employing Agile/Scrum practices and principles to create value and increase customer and stakeholder satisfaction.

● Supports and educates the Product Owner, especially with respect to grooming and maintaining the product backlog and planning releases.

● Facilitates Scrum meetings: Daily Stand-up, Sprint Planning, Backlog Grooming, Epic and Story Estimation, Sprint Review and Demo, and Retrospective.

● Helps the team stay focused by removing obstacles, minimizing distractions, and keeping team meetings concise and efficient. Clarifies roles and responsibilities and offers motivation and support as necessary.

● Assesses the Scrum maturity of the team and organization and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable.

● Facilitates "self-organization" of the team to accomplish objectives and continuously improve processes.

● Effectively guided Scrum and Kanban teams.

● Tracks metrics that are important to the team in order to deliver success and continuous improvement. Identifies product dependencies and facilitates scrum integration. National Indemnity Company, Omaha, NE 12/2015 - 06/2017 Scrum Master

● Coached the team to higher levels of scrum maturity at a sustainable pace helping to improve customer satisfaction.

● Supported and coached the product owner, especially on grooming and maintaining the backlog, resulting in better sprint planning meetings, effective user story sizing and a 38% increase in commitment/reliability statistic.

● Identified and removed impediments or guided the team to do so, resulting in an improved developer efficiency.

● Resolved and facilitated the resolution of conflicts within scrum teams, ensuring appreciation for agile and scrum values with an emphasis towards achieving self-organization and high performance.

● Helped the team to develop, capture, and analyze metrics to facilitate team improvements resulting in the automation of manual reports that saved the organization 32 hours monthly.

● Utilizing JIRA to track and effectively communicate team velocity, burndown charts and sprint/release progress to the team.


- Bachelor of Technology in Business Management

University of Bamenda


- Professional Scrum Master 1 (PSM1)

- SAFe 5.0 Certified Scrum Master

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