End Cashier Entry Clerk

SHALAUNA FELIX

Atlanta, GA

907-***-**** ********.*****@*****.***

Dedicated, energetic with executive level interpersonal written and verbal skills. Strong ability to effectively multi-task in a fast-paced office environment. Proficient in Call Center KPIs and methodologies, high attention to detail, customer service, achieving set goals and deadlines in a timely manner.

SKILLS

Account Management, Administration, Authenticator App, Azure, Bookkeeping, Cashier, Clerical, Closing, Communication Skills, Confluence, Counseling, Customer Relations, Customer Service, Data Entry, Diagnosis, Direct Access, Documentation, Editing, Forecasting, Forms, Funds, Information Systems, Heath Insurance, Inventory Management, Ivinex, IVR, Kronos, Letters, Materials Management, Meeting Facilitation, Microsoft Suite, Netsuite, NICE, Office Automation, Lightico, Organizational Skills, Pipkin, Planning for chat and email, Positioning, Processors, Programming, Proofreading, Recruiting, Research, Salesforce, Scanners, Scheduling, Spreadsheets, Staffing, Tables, Teaching, Teams, Telecommunications, Transcription, Turbo Tax, Typing, Verint, Word Processing, Zoom

WORK EXPERIENCE

Customer Service Coordinator, Savage Services July 2022- September 2022

●Manage customer orders and inventory systems

●Answering phones and assisting with customer needs

●Enters customer orders and railcar shipments in inventory

●Insure all railcars’ Inbound and Outbound inspections are completed

●Scaling trucks in and out for load weights

●Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist, Truck Departure Checklist)

●Preparing load schedule for next day’s loads

●Enter heating charges in inventory systems

●Provide Safety Briefing to new drivers, vendors and visitors

●Contacts carriers to schedule pick up times for next day’s loads

Enrollment Support Services, Benalytics October 2021-Febuary 2022

•Conduct outreach to assigned program participants for introduction (inbound/outbound customer service - no cold calling) For HealthCare enrollment season.

•Maintain and update program participant profile and coverage information

•Distribute program welcome materials to program participants through desired means of communication.

•Assist with educating program participants about various healthcare insurance plan options.

•Assist program participants with enrollment into desired healthcare plan option.

•Maintain client case and daily activity records

Customer Service Representative III, Randstad May 2021- June 2021

●Agents will be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment.

●Transfer/refer caller to appropriate entities according to the established guidelines.

●Facilitate the fulfillment of caller requests for materials via mail, email, or download.

●Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)

● Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

●Escalate calls or issues to the appropriate designated staff for resolution, as needed.

●Track and document all inquiries using the applicable systems

●Facilitate translation services for non-English speaking callers according to outlined procedures.

●Attend meetings and trainings

●Meet quality assurance (QA) and other key performance metrics

●Report problems that occur and assist with the resolution.

●Utilize databases and written materials to look up and provide information to telephone inquiries

●Respond to telephone inquiries within the set departmental staffing and time parameters

Covid-19 Testing Technician, Iconma February 2021 – May 2021

●Collect the specimen and ensure proper identification of the same. Collection may include specimens for COVID-19 testing.

●Complete administrative components of test requisition forms

●Enter patient information into the appropriate electronic system.

●Test the specimen properly

●Maintain inventory of all testing supplies

●Maintain all laboratory equipment issued for specimen collection in good working order to include laptops, printers, etc.

Canvasser, New Georgia Project August 2020 – January 2021

• Provided customer service and data input duties for a non-profit advocacy group.

• Called GA voters to combat voter suppression via registration, and mobilization

• Learned VAN ID political organizing software for voter data capture.

• Communicated with voters to encourage their participation in the 2020 election.

• Approached the electorate with enthusiasm while engaging in non-partisan politics.

Front End Cashier, Fred Meyer Aug. 2017 – Nov. 2018

●Processed transactions in a high volume, fast paced environment accurately and efficiently while being friendly and attentive to needs of customers

●Stocked and inventoried merchandising, reported ordering and shipping discrepancies to the department manager

●Stayed current with seasonal and special ads to communicate promotions to customers

●Checked children in and out of Kids Korner using the registration process

oEncouraged children to play, learn, and socialize in Kids Korner

●Cleaned up fuel spills, complete Fuel Spill Report

●Stayed current on emergency plans, numbers and procedures; maintained cleanliness

●Complied with safety procedures and reported unsafe conditions to management

Home Health Aide, Carepath Healthcare System, LLP 2017 – 2017

●Provided daily living activities by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals

●Administered enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, and therapeutic baths

●Checked patient vital signs, weight, tested urine, recording intake and output information

●Provided personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths

●Gave patient comfort by transporting, answering patient call lights and requests; reported patient observations to nursing supervisor

Project Assignment Coordinator, Outcomes Health January 2013 – January 2015

●Prepared project maps for recruiting department from sample files as received from clients. Maps included logical evaluations and calculations that provided guidance on staffing strategies

●Prepared final maps of released projects for both the recruiting department and Field Coordinator use. Updated maps as required for pre-assignment and recruiting

●Pre-assigned each Field Reviewer to new project, or additional project, as required for efficient scheduling.

●Included adjusting current pre-assignments to balance the load for logical and efficient use of Field Reviewer Inventory

November 2006 - November 2008

DATA ENTRY CLERK, Relay Health

●Process information enters data into a computer, operates a variety of office machines, and performs other clerical or administrative duties.

●Also, word processing, typing, and data entry, electronic data processors, knowledge of legal specific software such as MacPac and DocX, DM, I Manage, SharePoint, Contact Manager and Elite keypunch, and transcribe.

●Set up and prepare reports, letters, mailing labels, and other text material.

●Some work with highly technical material, plan and key complicated statistical tables, combine and rearrange materials from different sources, and prepare master copies.

●Input lists of items, numbers, and other data, e.g., patient personal information, medical records, or doctor credentials, into computers or complete forms that appear on a computer screen.

●Also reformatted existing data, edit current information, or proofread new entries for accuracy.

●The use scanners, electronically transmitted files, or other forms of character recognition systems.

US ARMY EAMC Augusta, GA 1997 – 2014

Core Strengths

CPR Certified, Anatomy & Physiology, Obstetrics, Child Development, IV Therapy, Vitals, Sterile Techniques, Geriatric Health Care, Tracheostomy Care, Nebulizer Treatments, Neurological Checks, Insulin Administration, Colostomy Care, Catheterization, G-Tube Feeding, Administer Medications, Specimen Collection, Staple Removal, Wound Vac Care, Patient Care and ADL’s.

Radiology Technician 2011 – 2012

Provided X-ray studies for doctors to use in diagnosis and treatment of various accident traumas and a wide variety of defects and diseases. MRI, Ultrasound, and CT. Rotations in Orthopedics, OR, and Fluoroscope.

Health Care Specialist Anchorage, AK 1998 – 2010

Administered emergency medical treatment to battlefield casualties. Assisted with outpatient and inpatient care and treatment. Interviewed patients to record medical histories. Took vitals, temperature, pulse, and blood pressure. Prepared blood samples for laboratory analysis. Kept health records and clinical files up to date. Gave shots and medication to patients. Prepared patients, operating rooms, equipment and supplies for surgery.

EDUCATION

University of Anchorage Alaska 2020

Computer Engineering

Concorde Career College, Arlington, Texas 2016

Vocational Nursing Program

US Army Medical Services, San Antonio, Texas

Radiology Technician 2012

Health Specialist 2009

Medical Specialist 1998

Career Academy, Anchorage, AK

Certified Medical Assistant 1997

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