Customer Service Fulfillment Associate

Deon Horton

Alpharetta, Georgia

(***) ***- ****

***********@*****.***

Objective

Performance focused, critical thinker to obtain an opportunity as a leader to contribute my excellent customer service ability and maintain a great reputation without compromising the goals of the company. SKILLS

● Easily adaptable, results driven with effective customer service

● Positive attitude to establish and maintain business relationships

● ability

● Solid expertise in account management, payment processing and cash handling

● Decision Making and time management

EXPERIENCE

Amazon, Smyrna, Ga - Fulfillment Associate (warehouse)

● Welcome delivery trucks

● Receive and track shipments

● Track and document exact shipment arrival and departure times

● Tag and label merchandise

● Label and stockpile merchandise according to size, shape, and type.

● Box, wrap and pack merchandise in accordance with relevant procedures and standards

● Prepare all orders for shipment

● Record and manage all impaired or damaged merchandise items Wendy’s, Alpharetta, Ga - assistant manager

● Supervise restaurant staff during shifts, including hiring, scheduling, and evaluations.

● Place orders, assess inventory, and organize stores.

● Maintain the facility, including assigning staff to clean and conduct preventative maintenance.

● Balance cash receipts.

Dunkin’ Alpharetta, Ga - Shift leader

● Supervise shift operations. Set shift priorities and goals. Communicate results.

● Provide coaching, training and feedback to crew members

● Ensure all products are prepared according to Brand standards in accordance with brand standards, recipes and systems.

● Create and maintain excellent guest service. Resolve guest issues if needed.

● Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines.

● Handle POS transactions and payments with accuracy

● Manage cash over/short during shift

● Make bank deposits after each shift

● Perform other duties as assigned

Walmart, Alpharetta, Ga - Cashier

● Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

● Balancing the cash register and generating reports for credit and debit sales.

● Processing refunds and exchanges, resolving complaints.

● Bagging or wrapping purchases to ensure safe transport.

● Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. EDUCATION

South Forsyth High School - Cumming, Ga

Class of 2016

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