Customer Support Specialist
Resume:
Karen Hall
***** ****** **., ***** *******, OH **137
**************@*****.***
Profile
A self motivated professional with a proven history of excelling in a fast paced work environment.
Professional Skills
• Ability to multi-task with a strong focus on customer service and quality.
• Strong interpersonal skills.
• Develops alternative solutions.
• Works actively to resolve conflicts.
• Computer literate with the ability to quickly learn and adapt to
• new programs.
• Knowledgeable of business software packages.
Professional Experience
Customer Support III
Company Confidential Bedford, OH
2010 to Present
Manage a minimum of 60-75 follow-up from workload report on a daily basis, including but not limited to order entry, dispatching, parts ordering and tracking, quoting, and vendor invoice processing.
Processing a high volume of service requests for national commercial accounts in a fast paced, time sensitive environment.
Qualify, hire and oversee field technicians.
Provide tech support to customers and technicians. Problem resolution negating the need for escalations. Customer Service Representative
Retail Maintenance, Inc. Cleveland, OH
2007 to 2010
Taking inbound calls from technicians regarding payment and invoicing.
(Averaging 40-50 calls per day).
Fostering open communications with clients and customers to work towards problem resolution with regards to billing and invoice submission.
Entry of technician invoices/parts bills into specialized data program and preparation of consolidated invoices to customers.
Office Manager
O.R Properties, Inc. Cleveland, OH
2004 to 2007
Front desk reception responsibilities included greeting visitors, rent collection.
Input payroll, office payables and receivables utilizing QuickBooks. Screened potential renters and set appointments for rental agents. Dispatched service calls.
Eligibility Specialist
Human Arc, Inc. Cleveland, OH
1999 to 2004
Assisted Medicare recipients with applying for additional benefits by working closely with members to obtain qualifying documentation for submission to county agencies. Followed up with county caseworkers and other government agencies throughout the application process to obtain approvals.
Account loads exceeding 100 required daily follow up and maintenance utilizing the internet, communications with financial institutions, insurance companies, etc.
Often exceeded quality measures resulting in monetary bonuses. Education
MEDICAL ASSISTING C.I.D.M.A Institute
Cleveland, OH
1994 to 1995
ACCOUNTING /BUSINESS Stafford Luet College of Finance Ogden, UT
1992 to 1993
REFERNCES AVAILABLE UPON REQUEST
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