Customer Service Sales Associate

TONI L. SUTTON

** ****** ** / *.*. BOX ***, Bailey, CO 80421 C: 303-***-**** **********@***.*** PROFESSIONAL SUMMARY

Motivated customer service specialist with over 30 years retail experience in a fast-paced, team-based environment. Manager and Head Supervisor dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Experienced Cashier with background in customer service and retail. Detail-oriented, trust worthy and reliable.

SKILLS

• Trusted key holder

• Creative problem solver

• Exceptional communication skills

• Quick learner

• Strong client relations

• Proficient in cash management

• POS systems expert

•

• Working in coolers and freezers

• Bending, stooping and turning

• Multitasking

• Attention to detail

• Managing changing priorities

• Inventory control

• Slicing meats and cheeses

• Merchandising and displays

• Store management

• Customer-focused

• Customer-oriented

• High level of accuracy

• Strong customer relations

• Employee scheduling

• Effective leader

• Customer service-oriented

• Organized

• Check writing

• Payroll administration experience

• Transaction review

•

• Prioritizing

• Strong work ethic

• Employee training

• Scanner operation

• Product stocking

• POS inventory system operation

WORK HISTORY

Reset Merchandiser- 9/2015 12/2018

Advantage Sales and Marketing-

• Go over Plan o Grams

• Remove product from shelves

• Replace old shelves with new

Shelves if needed

• Switching out old channels

and replacing them with new ones

• Removing strips and replacing them

With new and current strips

Sales associate, 07/2013 to 9/2015

Delwood Square Liquors – #1 Delwood Drive Bailey, Co. 80421

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Maintained cleanliness and presentation of stock room and production floor.

• Routinely answered customer questions regarding merchandise and pricing.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Participated in physical inventory counts every New Year's Day. Manager, 11/2009 to 03/2010

Little Log Store – 6328 S. Turkey Creek Rd, Morrison Co. 80465

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Communicated with vendors regarding back order availability, future inventory and special orders.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

• Scheduled weekly inventory pickups and deliveries with vendors.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Organized store merchandise racks by size, style and color to promote visually appealing environment.

• Replenished supplies, bags and other materials at each cash wrap. Manager, 08/2005 to 11/2009

Bailey Country Store – 149 Main St. Bailey Co, 80421

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Politely assisted customers in person and via telephone.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

• Scheduled weekly inventory pickups and deliveries with vendors.

• Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Assisted customers with food selection, inquiries and order customization requests.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

• Routinely answered customer questions regarding merchandise and pricing.

• Operated a POS system to itemize and complete an average of 25-200 customer purchases.

• Learned, referenced and applied product knowledge information. Cashier, 02/2003 to 08/2004

Home Depot – 10003 Grant St. Denver Co 80229

• Answered questions regarding the store and its merchandise.

• Developed positive customer relationships through friendly greetings and excellent service.

• Verified that all customers received receipts for purchases.

• Welcomed customers into the store and helped them locate items.

• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Operated a cash register for cash, check and credit card transactions with100% accuracy.

• Retail Reset Merchandiser, 09/2015 thru 12/2018

Advantage Sales & Marketing – Denver,, Colorado

EDUCATION

High School Diploma

Stanley Lake High School - 9300 w. 104th. Westminster Co, 80021

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