Refrigeration Plant Support Agent
Resume:
Mark Boatwright
Experienced Executive
Piney Flats, TN 37686
*************@*****.***
I have over 34 years of managerial and executive experience in the areas of facility management, HVAC, janitorial, housekeeping, hospitality, electrical, and in customer facing operations . I’m a dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Authorized to work in the US for any employer
Work Experience
District Director
City Facilities Management (FL) LLC - Piney Flats, TN May 2020 to Present
RESPONSIBILITIES
• I've served as Interim Vice President of the South on serval occasions.
• Management of divisional facilities maintenance services
• Responsibility of 246 facilities and the overall FM budget
• Direct the delivery of complete facilities maintenance service within budget, meeting all contracted KPI’s.
• Effectively lead and manage their assigned field-based workforce to deliver outstanding service outcomes to stores
• Monitor the performance/relationship and budgets of within assigned division.
• Prepare and present the monthly status pack reporting
• Meet regularly with the partner’s senior management, communicating all on-going maintenance activities, and providing updates as applicable.
• Actively work with the Help Desk to deliver best service outcomes via divisional teams and vendors.
• Develop and enforce best practices to ensure operational efficiency.
• Monitor and report on key performance indictor (KPI) areas regularly including:
• Repair Time
• Response time
• First Fix
• Perception Reports
• PPM Completion
• Budgetary control and tacking of revenue parts and subcontractor spend
• Ensure all operational areas operate within a safe workplace and adhere to company health and safety policies and procedures as well as meeting stated aims and KPI’s.
• Provide guidance to team members and monitor their performance, discipline and attendance on regular basis.
• Identify resources, assign workloads and manage schedules to ensure timely deliveries.
• Oversee staffing adjustments to obtain maximum productivity.
• Manage the service delivery of technical trade services involving Retail Store Technicians (electrical, security systems, food machinery, lighting etc.) and RHVAC Technicians (refrigeration plant, equipment and systems, air conditioning and heating systems)
• Implement and rollout corrective action plans through direct teams and vendors to address instances of poor service
• Meet regularly with senior management to determiner on-going requirements. Regional Facilities Manager
City Facilities Management (FL) LLC - Jacksonville, FL April 2020 to Present
RESPONSIBILITIES
• Deliver complete facilities maintenance service within budget, meeting all contracted KPI’s
• Manage and monitor the performance of their directly employed teams to ensure they meet required standards and KPIs
• Monitor the performance/relationship and budgets of all maintenance vendors used by the business
• Meet regularly with the partner’s premises managers, communicating all on-going maintenance activities, and updating on current project works
• Actively work with the Help Desk to deliver best service outcomes via their direct teams and vendors, across all sites for which they have responsibility
• Liaise with key suppliers to ensure that parts supply and subcontracted services are delivered to within acceptable standard, and to budget
• Prepare and present monthly status pack reports (as required)
• Monitor and report on key performance indicator (KPI) areas on a monthly basis including:
• Repair Time
• Response time
• First Fix
• Perception Reports
• PPM Completion
• Budgetary control and tracking of revenue parts and subcontractor spend
• Ensure all operational areas operate within a safe workplace and adhere to company health and safety policies and procedures as well as meeting stated aims and KPI’s
• Promote and develop the competencies of our technical and non-technical team members
• Effectively lead and manage the team to ensure delivery of prescribed deliverables
• Manage the service delivery of technical trade services involving Retail Store Technicians (electrical, security systems, food machinery, lighting etc.) and RHVAC Technicians (refrigeration plant, equipment and systems, air conditioning and heating systems)
• Conduct periodic inspections of company equipment including high value tools and equipment and vehicles
• Manage all other site maintenance requirements, across a wide range of disciplines, through company approved vendors
• Implement and rollout corrective action plans through direct teams and vendors to address instances of poor service
• Identify and recruit vacancies within their directly employed operating structure
• Provide suitable out of hours, emergency call-out cover to premises managers
• Meet regularly with premises managers to determine their on-going requirements, and to report service and budgetary performance
Head of U.S. Operations/VP
ENGIE Services Inc - Atlanta, GA
June 2015 to November 2019
Operations
* Direct, supervise and contribute personal experience and technical assistance to site managers to ensure compliance with our contract commitments and quality standards in service delivery.
* Ensure that site managers apply work methods and comply with technical, administrative and budget standards in contract management.
* Conduct periodic quality control inspections and ensure that recommendations are implemented.
* Ensure correct use of IT tools (SAP, Maximo, Planon, Dayforce, SuccessFactors, etc.).
* Coordinate with the company's other departments the activities required to meet contract commitments.
Assist site managers with project initiation, development and execution.
* Participate in preparation of calls for tenders and selection of subcontractors in cooperation with other sections.
* Perform any related duties required by the duties of the position or requested by the immediate superior.
* Make sure that all MBE/WBE requirements are made within the contracts.
* Operate in multiple operations in several states. I operate large facilities that consist of Janitorial, lighting, HVAC and electrical as well as Baggage Handling Operations and Maintenance. Financial and Administrative Operations
* Ensure preparation, validation and compliance with operating and capital budgets for sites under management and ensure contract viability. Work with supply chain to ensure all contractual needs are met.
* Inform CEO of any budget variances and initiate corrective actions if necessary consistent with a 125MM operation.
* Ensure compliance with company policies, rules and procedures. Assist sites in cooperation with head office and be proactive in reducing administrative errors at source.
* Ensure the two-way flow of communications. Inform remote sites of all company events and information to achieve a high level of belonging and integration. Commercial Operations
* Take part in periodic meetings with clients, maintain good client relations and assist with resolution of problematic situations and/or conflicts in management.
* In cooperation with site managers, ensure commercial management of existing assigned contracts: prepare amendments, new contract proposals and service proposals.
* Represent the company and collaborate with business development team in various requests for proposal.
* Meet customer for corporate presentation and develop tailor made solutions for their needs. Personnel Management
* Monitor the alignment between staffing requirements and operational needs. Participate in staffing, transfer and promotion requests within assigned teams and in cooperation with Human Resources. Ensure that site managers can provide adequate training to team personnel.
* Set and track annual objectives and appraise staff under supervision using the process in effect. Validate objectives and performance appraisals conducted by subordinate section heads.
* Ensure that relevant information is cascaded down and regularly inform each employee of the level of satisfaction and/or dissatisfaction.
Occupational Health and Safety
* Ensure that health and safety directives and procedures are followed by all team members and take appropriate action in case of none compliance.
* Inform and train coworkers on safety directives to be followed and verify compliance. Participate in safety inspections and analyses of industrial accidents on assigned sites Director of Operations
AIRSERV CORP., Altanta
August 2014 to June 2015
* Operation consists of 800 employees with 3 GMs. 5 Operations Managers, 25 Shift Managers and administrative staff of 6.
* Manage all aspects of the operations including billing, inventory management, hiring, safety, security, P and L reports, sales, customer relations, and all FAA regulations.
* Develop both strategic and tactical plans that create a safety conscious environment that results in employee safety and well-being.
* Manage and plan station costs in operating plan.
* Ability to make quick decisions. Ability to identify, evaluate and refine functional results to improve the customer experience.
Director of Operations
UNITED SERVICE COMPANIES - Chicago, IL
February 2013 to August 2014
* Responsible for 500 employees and a 5-year 100-million-dollar contract for the Chicago and ORD airport.
* Direct all custodian and window washers at the ORD airport.
* Contract negotiations; equipment oversight.
* Responsible for all contractor and subcontractor work.
* Responsible for maintaining effective client relations.
* Make sure that all MBE/WBE requirements are made within the contract. Ensure the ORD airport is supplied for a 24 hour/7-day-a-week operation of all materials such as paper towels, toilet tissue, soap, etc.
* Handling of all customer complaints in a professional manner. Train and develop leaders for the organization.
* Be a liaison for the City of Chicago and the contractors/subcontractors. Responsible for the overall appearance of the biggest and busiest airport in the world ORD. Regional Director
A United Service Company - Honolulu, HI
February 2011 to February 2013
* Responsible for four stations in Hawaii including KOA, HNL, LIH, and OGG.
* Overseeing the daily operation which includes 12 direct reports and 250 agents.
* Responsible for the daily hours that are used in the operation for each station and the managing of the billing and payroll.
* Responsible for managing all airline contracts with Delta, United, Alaska and Continental Air Lines Cabin Appearance.
* Overseeing the recycling and laundry in each station.
* Responsible for developing the leaders in each station.
* Responsible for the Alaska catering operations in both LIH and KOA.
* Manage a group of 120 people to provide housekeeping services to hotels such as the Hilton Hawaiian Village and Hyatt in Honolulu.
* Managed a group of 12 to perform cleaning services for the 2011 APEC convention at the Honolulu Convention Center and JW Marriott.
Regional Manager
A United Service Company - Honolulu, HI
April 2010 to February 2011
* Responsible for four stations in Hawaii including KOA, HNL, LIH, and OGG.
* Responsible for the daily hours that are used in the operation for each station and the managing of the billing and payroll.
* Responsible for managing all airline contracts with Delta, United, Alaska and Continental Air Lines Cabin Appearance.
* Overseeing the recycling and laundry in each station.
* Responsible for developing the leaders in each station.
* Responsible for the Alaska catering operations in both LIH and KOA.
* Manage a group of 120 people to provide housekeeping services to hotels such as the Hilton Hawaiian Village and Hyatt in Honolulu.
* Managed a group of 12 to perform cleaning services for the 2011 APEC convention at the Honolulu Convention Center and JW Marriott.
Station Manager
GAT - Milwaukee, WI
September 2009 to April 2010
* Managed ramp service and cleaning contract for US Airways.
* Responsible for four direct reports and 17 agents.
* Manage all aspects of the operations including billing, inventory management, hiring, safety, security, P and L reports, sales, customer relations, and all FAA regulations.
* Develop both strategic and tactical plans that create a safety conscious environment that results in employee safety and well-being. Managed and plan station costs in operating plan. Ability to make quick, prudent decisions. Ability to identify, evaluate and refine functional results to improve the customer experience.
Account Manager, International Wheelchair Operation AIRSERV CORP., Altanta - Atlanta, GA
August 2009 to September 2009
* Responsible for International wheelchair, widget point and wheelchair recovery operations.
* Responsible for 6 direct reports and 100 agents. The contract with Delta Air Lines consists of over 120 International flights daily with over 60,000 customers a day. Operation Manager
Delta Air Lines
June 2009 to August 2009
* Responsible for both Domestic and International daily cabin service operation for Delta Air Lines servicing over 1100 flights daily.
* Responsible for 12 direct reports and 400 employees. Sales Agent
BANKERS LIFE - Janesville, WI
August 2008 to June 2009
Licensed to sell Life, Medicare Supplements, Long Term Case, Home Health Care Insurance and Annuities. Station Manager
DELTA AIRLINES
May 2005 to July 2008
* Responsible for four direct reports and 30 agents, with a budget of 4 million dollars per year and watch over business partners Comair, Prime flight, and Evergreen Eagle.
* Oversaw all aspects of the operations including billing, inventory management, hiring, safety, security, P and L reports, sales, customer relations, and all FAA regulations. Also completed all station auditing of all manuals and facility.
* Develop both strategic and tactical plans that create a safety conscious environment that results in employee safety and wellbeing. Managed and plan station costs in operating plan. Ability to make quick, prudent decisions. Ability to identify, evaluate and refine functional results to improve the customer experience. I'm multi-task orientated.
Other positions between 1985 and 2008 with Delta:
* Coordinator - Sky miles Center
* Assistant Coordinator - Ramp Tower
* Senior Customer Service Agent/ALA
* Customer Service Agent/Aircraft Load Agent
* Customer Service Support Agent
* Duty Manager
* Supervisor Passenger Service
* Station Manager
Training, Certifications, Key Experience
President
Airline Manager's Council
January 2007 to February 2008
• Life and Health Insurance License
• Targeted Selection Interviewing
• Service Excellence Coordinator Selection Team
• Introduction to Providing Employee Recognition
• Building High Performance
• Managing People through Change
• Winning Back the Customer Summit
• Effective Manager Strategies
• Time Management
• Sensitivity
• Computer Literate in Microsoft Office, Access, Exchange, Lotus 123
• MKE Station qualified for STAR VPP for safety record
• Planon and Maximo training
• SAP training
• 2020 City Facilities Management Safest Region Award
• 2021 City Facilities Management District of the year. Education
Some college in Electronics
Devry University - Atlanta GA - Atlanta, GA
June 1985 to June 1987
Skills
• Facilities Management
• Dayforce
• SAP SuccessFactors
• Maximo
• Contract Management
• Human Resources
• Microsoft SharePoint
• Microsoft Exchange
• Facilities Maintenance
• System Administration
• Help Desk
• Employee Orientation
• Project Management
• Strategic Planning
• Process Improvement
• Interviewing
• P&L Management
• Leadership
• Conflict management
• Microsoft Office
• Profit & loss
• Budgeting
• Procurement
• Budgeting
• Procurement
• Analytics
• Continuous improvement
Awards
Safest Region of The Year
February 2021
District of the year
January 2021
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