Reservation Agent Cashier

SONYA CHAVEZ

Heber, UT ***** 435-***-**** ***************@*****.***

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency. Multi-tasking well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.

Friendly service mentality

Telephone reservations

Time management

Customer satisfaction

Fluency in Spanish

Till counting

Strategic planning

Fluency in English

Sales and marketing

UHaul Reservations, 08/2021 to Current

Tracy's Auto Sales – Heber, UT

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Provided customers with information about availability and pricing. Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Handled billing information over phone.

Provided follow through on all calls with confirmations and dissemination of requested information. Detail Cleaner, 05/2021 to 09/2021

A&A Prestine Cleaning – Heber, UT

Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations. Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Completed vehicle inspections prior to service and after completion to assess damage. Used steam cleaning equipment to remove dirt from engine and engine compartment. Cashier, 11/2020 to 01/2021

Tractor Supply Company – Heber, UT

Cna, 08/2019 to 11/2019

Beehive Assisted Living – Park City, UT

Tarahumara, 05/2019 to 07/2019

Waitress – Midway, Utah

Maintained excellent attendance record, consistently arriving to work on time. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Served customers and followed outlined steps of service. Demonstrated respect, friendliness and willingness to help wherever needed. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Resolved problems, improved operations and provided exceptional service. Cna, 03/2019 to 05/2019

Sante Assisted Living – Heber, Utah

Cashier, 10/2018 to 12/2018

Staples – Park City, UT

Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Monitored self-checkout systems and provided assistance or intervention where required. Cna, 02/2018 to 09/2018

Abbington Senior Living Center – Heber, Utah

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Supported ambulation and physical therapy needs by conducting planned exercise routines. Cared for residents in assisted living facility and delivered high-quality support to meet needs. Cashier, 02/2018 to 03/2018

Dollar Tree – Heber, UT

EDUCATION

High School Diploma: 2013

Wasatch High School - Heber, UT

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