Customer Service Representative

al) AT&T > **:** es)

October **, **** .

Rae Edit

Margaret Kieck 404 Beachway, Keansburg, NJ 07734

‘**********@***.*** * Phone 732-***-****

‘Summary of Qualifications

‘+ Extensive knowledge in Customer Service HUB Operations, Ground Handling, Station Operations and Contract

Vendor Services

‘+ Knowledgeable In FAA Regulations, Policies and Procedures

+ Fully trained in Safety training procedures for HAZMAT, winter operations

+ Sound understanding of system control ight schedules, and aircraft routing

+ Computerized Airlines Reservation System (SABRE)

+ Proficient in MS Office, Unimatic, Sonic, and Portal

‘+ Strong communication skills

‘+ Dynamic team player

Professional Experience

Continental Express, Continental Airlines, United Airlines Newark, NJ ‘April 1987 - November 2020

Operations Agent

Strong expertise in all Station Operations administrative functions. Serve as the central point of coordination

within a given zone for aircraft ground service activities, communications, aircraft movement and gate

management. Proactively resolve operational issues with security, baggage handling, and customer service to

reach optimal on-time performance. Liaison and partner with passenger service, ground handling, Management

‘Team, Terminal Operations and Maintenance to define and address performance and service delivery.

Responsible for and proficient in all aspects of the Weather Desk and Hot Seat. Serve as Acting Duty Manager in

the absence of management.

Provincetown Boston Airlines, Inc. Newark, NI ‘April 1986 ~ April 1987,

Gate Agent and Customer Service Representative

Direct interaction with customers, all aspects of ticket handling, boarded passengers on outbound flights.

Calculated outbound weights and balances. Responsible for ticket stock.

Education

Southeastern Academy February 1986 ~ March 1986

Travel & Tourism, Kissimmee, FL

Fire Safety

+ Winter Operations

+ Foreign Object Debris

+ Customers with Disabilities

+ Dangerous Goods

‘+ Security Identification Display Area

‘+ Supervisor Safety Leadership

References will be furnished upon request

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