Customer Service Operations Manager
Resume:
RICHARD
STEPHENS
**********@*****.***
New Philadelphia, PA
19137
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. I am hardworking employee enthusiastic about learning! I Pursue opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship- building and problem-solving abilities.
PROFESSIONAL SUMMARY
Ultra Pro Power Washing LLC. - Owner/Operator
Philadelphia, United States • 06/2021 - Current
WORK HISTORY
Developed a business plan, budget, processes and
procedures to successfully operate a small seasonal
"Power Washing" business .
•
Assess income & expenses regularly to update processes and operations for greater growth and profitability, while managing day-to-day business operations.
•
Verify equipment and product used, through audit
inspections and independent checks. While also assessing supplier quality & cost to maintain and maximize
business operational performance.
•
Trained and motivated employees to perform daily
business functions.
•
I maintain a level of respect & professionalism with customers regarding product options, cost and concerns. I gather all necessary information to make educated decisions in addressing wants and issues.
•
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
•
Capitalized on social media platforms to increase market awareness and boost business.
•
Assisted in creating and developing my business website, allowing me to build a customer base and platform to
•
SKILLS
• Portfolio Management
Effective Communicator
and Public Speaker
•
Leadership and People
Development
•
Change and Growth
Management
•
• Operations Oversight
• Sales Negotiation
Network Hardware and
Software Maintenance
•
• Adaptable and Flexible
• Equipment Operation
• Data Acquisition
• Budget Management
• Customer Service
• People and Culture
• Data Management
Northeast Catholic High
School
1842 Torresdale Ave,
Philadelphia, PA 19124 •
EDUCATION
06/1988
High School Diploma
Easy Care Landscaping - Owner/Operator
Philadelphia, United States • 05/2007 - 06/2020
Tri-state Waste & Recycling - Operations Manager
Philadelphia, PA • 05/1997 - 02/2007
keep customer estimates, billing, and services
performed, in a CRM program.
I started Easy Care Landscaping and Snow Removal in 2007, generating a 7 figure revenue, with a strong, repeat cliental on both the commercial & residential side.
•
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues. this allowed me to gain contracts with University of Penn. Hospital as well as Honeywell Corp.
•
I was a hands on owner not only on job sites doing the heavy task but also Input income and expense details into database to track business finances and address variances. As well as storing repeat clients info, billing & scheduling, estimates and a portfolio of projects that my team and i created and completed.
•
Provided outstanding coaching to employees to boost productivity.
•
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
•
In May of 2020 my business collapsed due to all the business closings and quarantine restriction's brought on by Covid 19 . I was forced to close the doors.
•
Established positive and effective communication among unit staff and organization leadership, reducing
miscommunications and missed deadlines.
•
Opened Office daily to prepare daily schedule for 20 drivers. Assign them there teams and computer
generated routes for the day, monitoring and adjusting their GPS courses, when and if needed
•
I would answer the office phones, addressing customer concerns, wants, and issues. I would also take and process credit card payments, scheduling appointments and deliveries for our customers.
•
Contact this candidate