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Customer Service Support

Location:
Benson, NC
Posted:
October 20, 2022

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Resume:

M

Beth Moore

984-***-****

ads3sk@r.postjobfree.com

Benson, NC 27504

Summary

Diligent, articulate goal oriented, Customer Solution Specialist with 5+ years experience in customer support and sales. Excellent communication skills, verbal and written with expertise in multitasking, time management and organization. Proven ability to adapt to the demands of a diverse and fast paced workload with the ability and dedication to give each customer a tailored resolution. Committed to maintaining or surpassing turn around times as well as the ability to manage stressful situations to increase customer service ratings and promote positive experiences to strengthen customer loyalty. Tech savvy with KPI and Microsoft, and eager to learn new processes and procedures.

Skills

●Multitasking

●Communication

●Problem solving

●Negotiations

●Issue resolution

●Training, mentoring and managing

●Flexibility

●Teamplayer

●Emotional intelligence

●Collaboration

●Research

●Critical thinking

●Responsibility

Experience

Customer Service Drive Thru Manager

Benson, NC

McDonald's/ Oct 2017 to Aug 2021

●Handle customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

●Greet customers and respond to informational requested

●Stay up to date on current item discounts to support promotio Maintain high productivity by efficiently processing cash, debit and coupons payments for

customers.

●Process efficient and accurate cash and debit card payments using Point-of-Sale system.

Chief Executive Officer

Benson, NC

Bumpass Creek Entertainment ul 1990 to Jul 2017

●Oversaw budgetary and financial activities and implemented strategies to grow business and profits.

●Led organization, established business direction and actualized operational plans to meet goals.

●Devised strategic improvements to resolve issues and spearhead necessary operational updates.

●Set goals for organization and developed policies to achieve targets.

●Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market.

●Coordinated work schedules and distributed tasks.

●Designed and executed future funding strategies.

●Established clear and effective policies for standardization across different areas of operations.

●Established and oversaw strategic business actions and streamlined operations.

●Conducted financial analysis, researched business agreements, and negotiated and closed on critical contracts.

●Oversaw strategic business decision-making to develop, enhance and enforce business mission.

●Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.

●Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

●Supervised and developed staff, boosting personnel with strong skills and leadership potential.

●Managed finances and marketing

Education and Training

BS. Business Administration, North Carolina State University, Raleigh, NC



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