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Center Representative Data Entry

Philadelphia, PA
October 20, 2022

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Desiree L. Johnstone

*** *. ********** ***

Cinnaminson, NJ 08077


Obective:To be apart of a well organized and team oriented foundation being a Patient Service Representative.Where I can show my skills and abilities and learn as I grow as part of the team. Skills:

● Proficient in Word & Excel, Power point.etc

● Excellent Customer Service Skills

● Shipping and Receiving


University of Phoenix Associate's Degree – Psychology Walters State Community College -Associate Degree – Business Administration Experience

Lowes Home Improvement, Maple Shade NJ (2018-current) Customer Service Desk

● Handle customer complaints on the phone and in person.

● Process customers returns

● Process customer transactions

● Process RTMS

● Handle money

● Answering phones

● Processing internet orders and invoiced transactions

● Train new hires at the customer service desk

● Print and copy and fax orders for customers

● Process paperwork for cycle count and inventory

● Process merchandised return

● Was once a seasonal head cashier.

Itty Bitty Deli, Cherry Hill, NJ (2017)

Deli Worker

● Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

● Store food in designated containers and storage areas to prevent spoilage.

● Portion and wrapped the food or place it directly on plates for service to patrons.

● Took and record temperature of food and food storage areas, such as refrigerators and freezers.

● Prepared a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures

Crothall Laundry Services-Johnson City, TN (2017)

Supervisor-Scrub Department

● Processing linen orders for hospitals, sheets, blankets, towels, scrubs.

● Processing all orders through the computer system to make sure all orders are complete and ready for shipping, loading and unloading trucks.

● Printing out orders and paperwork, data entry.

Redeye Bar n Grill, Greeneville, TN (2016-2017)

Head Bartender

● Clean glasses, utensils, and bar equipment.

● Collect money for drinks served.

● Balance cash receipts.

● Check identification of customers to verify age requirements for purchase of alcohol.

● Clean bars, work areas, and tables.

● Scheduled shifts, money handling, stocked shelves and organized special events ACT-Advanced Call Center Technology, Johnson City, TN (2013-2015) Call Center Representative

● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

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