Healthcare Administrator
Resume:
Work History
Healthcare
Administrator
Leonie S.
Mandeville
Contact
Address
Newark, NJ, 07106
Phone
mandeville.leonies@gmail.c
om
https://www.linkedin.com
/in/leoniemandeville/
Skills
Analytical and Critical
Thinking
Team Building
Workflow Analysis
Operations Analysis
Research Abilities
Presentation Skills
Prevention Strategies
Program Support
Quality Improvement
Doctor of Behavioral Health with behavioral health integration skills that focuses on improving patient experiences, supporting positive clinical outcomes and reducing healthcare costs and inefficiencies. Astute professional well-versed in identifying and utilizing appropriate national quality and performance improvement measures and proven scientifically models.
Ability to consult effectively with medical team as a behavioral health expert using knowledge of medical culture and acute, chronic, and comorbid conditions. Design and implement evidence-based screening, assessment, and behavioral interventions programs appropriate for primary care and specialty medical settings. Design and implement cost-effective population health approaches to treating chronic and comorbid conditions while addressing social determinants of health. Design and evaluate evidence based practice for behavioral conditions in medical settings based on principles of quality improvement. Design and implement business case based on a population health approach to improving access to quality integrated healthcare.
Goal-driven result oriented Healthcare Administrator with proven exemplary level of healthcare service delivery to patients. Dedicated managed care leader with highly planning and implementation strategies for improving patient access workflows and other processes. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Well-versed in training and managing employees. Highly organized and hardworking with excellent planning and program management skills.
Senior Hospital Care Investigator
NYC Health + Hospitals/Bellevue, New York, NY
Effectively supervises productive forensic, trauma, and general managed care unit of Hospital Care
Investigator to maximize organization's revenue.
Instrumental in researching and resolving complex
accounts or issues relating to insurance verification, pre-certification and financial counseling.
Evaluates and actively problem-solve presenting
situations using these as educational, motivational, 2019-07 -
Current
and inspirational opportunities for staff.
Reliably monitors and evaluates Hospital Care
Investigators work performances, attendance,
adherence to systems policies and procedures, and
provide learning or coaching opportunities and
corrective actions.
Competently facilitates huddles, monthly
one-on-one conferences, annual performance
evaluations, training, and counseling sessions.
Take 100% responsibility and accountability for
patient's concerns and enquiry when escalated.
Adept at monitoring work queues, and review
accounts for accurate verification and timely
notification to maintain unit goals of 96%.
Doctor of Behavioral Health Internship
NYC Health + Hospitals/Bellevue, New York City, NY Evaluated operational and financial practices in
relation to quality integrated care, and identified improvement opportunities for clinical workflow and revenue.
Studied processes to facilitate designed of four
business case studies based on quality improvement initiatives with recommendations to unit.
Completed research and presentation on using
telephonic intervention to increase clinical rate. Conducted applied culminating project based on
maximizing revenue through improved billing
practices and productivity for behavioral health
integration.
2021-08 -
2021-12
Market Research Analyst Intern
Glendor Inc/Arizona State University, Salt Lake City, UT Met with supervisor to determined project scope,
outline deliverables and created action plan.
Identified research hospitals nationwide to
determined de-identification utilization status.
Scheduled interview appointments with respondents
and created multiple questionnaires before
commencing data collection.
Analyzed and consolidated data to generate report
and presented findings to company.
2021-01 -
2021-03
NYC Health & Hospitals/Coney Island, Brooklyn, NY
Verified validity of Medicaid and Medicaid
Managed Care account discrepancies by obtaining
and investigating claim denials/payments via
remittances, work lists and dashboards using Sorian and Epic software.
Reviewed and abstract medical charts to obtain
pertinent information for accurate coding and
completing third party billing.
Prepared appeals for claim denials.
Identified and executed necessary process for
adjustments and voids.
2015-08 -
2019-07
Staffing Manager
Intermountain Staffing, Phoenix, AZ
Successfully recruited and screened prospective
employees in very busy office
Processed payroll for approximately two hundred
and forty employees each week
Made average of fifteen sales calls daily to
prospective and inactive clients, resulting in
reactivating old accounts, opening new ones and
increased sales by 30%
Monitored field employees' performances,
developed marketing strategies, coached,
counseled, and disciplined employees, and
developed programs to reward and motivate
employees.
2007-08 -
2008-07
Operations Manager
Mitchell's Auto Supplies Ltd, Kingston
Developed and implemented sales and marketing
strategies which aided sales team to increased sales by 15% annually.
Coordinated administrative functions of department included improving productivity, efficiency and
effective operational performance.
Efficiently supervised, directed, scheduled, and
provided support and training for approximately
forty employees.
2004-12 -
2007-07
Education
Accomplishments
Certifications
Doctor of Behavioral Health : Behavioral
Health (Management)
Arizona State University - Tempe, AZ
The Doctor of Behavioral Health (Management)
focuses on integrating behavioral health programs into primary care settings.
2019-05 -
2022-05
Masters of Science: Business Management
and Leadership
City University of New York – School of Professional Studies
2017-01 -
2018-12
Bachelor of Science: Health Administration
(Health Management
University of Phoenix - AZ
2010-09 -
2013-03
Associate of Science Degree: Business
Administration
University College of The Caribbean
2004-09 -
2006-12
Diploma: Human Resources Management
The UTECH/JIM School of Advance Management -
Kingston Jamaica
2002-01 -
2003-05
Past Students of Ferncourt High School Planning
Committee – Chairperson- June 2009 to August 2010. Optimist International - Caribbean District - Member
– President- Vice-President – Secretary/Treasurer
1998 – 2006
Planetree International Facilitator Training –
Affiliations
Communicating Empathy
Member of:
NYC Health + Hospitals/Bellevue Communicating
Empathy facilitator team.
NYC Health + Hospital/Bellevue Planetree
Committee.
Arizona State University College of Health Solutions Doctor of Behavioral Health Research Group.
Collaborative Family Healthcare Association (CFHA). National Association for Healthcare Quality.
The National Society of Leadership and Success –
Member – Sigma Alpha Pi.
Contact this candidate