Eligibility Specialist Customer Service
Resume:
Amia Richardson
San Antonio TX 78230
***************@*****.***
To Whom it May Concern:
I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I am confident that my knowledge, ability and experience allow me to deliver successful results for any company in a range of positions
Please allow me to highlight my key skills:
able to effectively manage my time through careful planning and organization of work
excellent communication skills that result in positive interpersonal relationships
a track record of meeting deadlines and producing accurate work of a high standard
proven ability to make sound decisions based on valid information
the capacity to learn and apply new information quickly and accurately
I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future.
The enclosed resume expands on my qualifications and experience.
Thank you for your time and consideration.
Sincerely,
Amia Richardson
AMIA RICHARDSON
416 Pierce St. Gary, Indiana 46402
Home Phone: 219-***-**** ***************@*****.***
A results-driven, dedicated professional with solid experience in many areas
Summary of Qualifications
Over 4 years of experience working as dispatcher for Gary Police Department
Extensive experience performing multiple things at one time in a fast pace environment
Solid knowledge of dispatching and eligibility specialist
Possess certification as a eligibility specialist for Indian Family and Social Service
Well-organized, self-motivated individual with ability to rapidly learn new tasks.
Track record for consistently meeting goals and delivering a high level of job performance.
Proven ability to build strong customer/client relationships.
Professional Experience
Indiana Family Social Service, Crown Point, IN
Eligibility Specialist 2016 – 2017
• Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D
• Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy
• Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs
• Enters client data into the ICES system
• Assists clients with understanding their rights and responsibilities
• Assists clients with obtaining required verification for determining eligibility
• Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens
• Works assigned alerts, changes and incoming documents daily
• Answers customer service issues on client questions/complaints via phone calls
• Completes all corrective actions on second party review, Quality Assurance or Quality Control errors
• Completes policy quizzes and Random Moment surveys timely
The Gary Police Department, Gary IN Aug 2010 – Dec 2014
911 Dispatcher
• Take emergency telephone calls
• Dispatch calls to appropriate personnel
• Prioritize incoming emergent and non-emergent phone calls
• Determine nature and location of the phone call
• Monitor and coordinate emergency dispatch activity
• Maintain security and confidentiality of all files and equipment
• Create and maintain logs
• Received information via telephone and over radio waves
• Listened to caller carefully
• Offered calm guarantee to distressed and angry callers
• Relayed facts and figures accurately
Education
Bryant and Stratton College, Online 2018-current
Ivy Tech College, East Chicago, IN June 2014-2015
Horace Mann High School, Gary, IN – 2001
Eligibility Specialist Certification, Crown Point, In 2016
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