Customer Service Fitness Manager
Resume:
SAM LILLEY
Motivational Coach and Team Leader
I am looking for an opportunity within a fast paced environment with strong senior leadership, dynamic teams and a positive company culture. I am a highly collaborative, inclusive, hard-working individual with a track record of leadership and success across a wide variety of teams.
Leadership - for 9 years I led the Hermosa Beach 24 Hour Fitness gym team of 20 trainers with notable success including through a company reorganisation, and delivered $1m+ budgets Organization - I excel at planning – understanding our strengths and weaknesses then intelligently applying this knowledge to the challenge we face
Customer Service - I’ve created a successful coaching business from scratch, been headhunted to deliver training schedules for 10,000 Herbalife employees
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EMPLOYMENT HISTORY
I was headhunted specifically to work on Herbalife Nutrition account where I am creating & delivering online fitness content to 10,000 employees. Earned title of ‘USA Olympic Trainer’ (achieved by only 1% of trainers). Awarded District Top Five Trainer seven times in nine years. Led club in terms of total revenue and number of sessions completed. Led my team of 20 personal trainers through transition & restructure. Consistently delivered targeted gym budgets ($1m p.a.), through a program of recruiting new trainers, upskilling existing trainers, and maintaining continuous communication with clients.
Personal Achievement
Achievements for Company
Part of Worcester Rugby Club academy (UK premiership club), followed by playing professional club rugby in UK, Australia, Hong Kong, France & for 9 years in the USA.
Played 8 years for Belmont Shore, California, one of the USA’s leading D1 clubs. Won the National championships. Captained the D1 team 2020/2021. Currently playing & assistant coach for Detroit Tradesmen RC (D1 Mid-West) Played many times for the USA national ‘Classic’ team (over 30’s) – opponents have included The New Zealand All Blacks, France, Italy, Ireland and South Africa. Won the plate competition with the USA Classics in the World Rugby Classics 2019, beating France in the final.
Owner and Head Trainer · Sam Lilley Personal Fitness Lead Trainer · Elevation Health Remote
Master Trainer and Fitness Manager · 24 Hour Fitness Rugby career
2009 - Present
October 2021 - Present
December 2011 - March 2020
2006 - Present
Building a business; winning and keeping 50 clients ‘from scratch’. Trained numerous D1 athletes and Junior Olympians in Triathlon, Water Polo, Lacrosse and Rugby
Simultaneously running a business (sales, marketing, budgeting etc.) while also delivering a high quality, personally-tailored service for each and every client. I founded the business to complement my professional rugby commitments, and grew it to be responsible for devising and delivering the personal training schedules for over 50 clients. Key achievements include:
B.S. Sports Studies &
Business Management
Sports & Psychology
Worcester University UK
Graduated 2006
Maryville College USA
Graduated 2005
HIGHER EDUCATION
CORE ATTRIBUTES
Team building &
motivation
Especially during 24 Hour Fitness’
reorganization & as a rugby club
captain.
Planning & organizing
Devising training schedules for 50
personal clients; building content
for 10,000 Herbalife employees.
Sales & Marketing
Regularly top earning trainer for 24
Hour Fitness; won & kept clients
for my personal business to full
capacity.
Clear communicator
Both on video and in person.
Listening is as important as
talking; I do both well.
Google Project
Management :
Professional Certificate
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