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Customer Service Data Entry

Location:
Herndon, VA
Posted:
October 20, 2022

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Resume:

Agamaechi Njeze

Herndon, VA *****

ads39e@r.postjobfree.com

+1-571-***-****

Administration Customer Service Legal

* 3 years Excellent Sales background

* 3 years Administrative Experience

* 5 years Customer service Experience

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist/Administrative Assistant

DLA Piper - Reston, VA

March 2022 to Present

• Performs various organization support functions related to meeting set ups and light maintenance

• High level presentation and interaction with Executive level customers, clients and employees

• Runs high volume copy machines and performs binding and finishing work

• Ensures convenience copiers are working properly, checking for quality via daily inspections

• Performs all repair service on customer copier equipment

• Handles highly sensitive and confidential documents that may be time sensitive - Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment

• Maintains records for management reports and inventories of supplies needed

• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop- off points as required

• Calculates charges for jobs performed and maintains some billing logs

• Responds to and coordinates all service calls required by customer

• Performs filing duties in conjunction with specific customer requests

• Answers customer questions regarding status or feasibility of job requests

• Schedules and Performs meeting room and conference room set ups

• Assigns offices to visiting employees within assigned facilities

• Performs re-lamping and light maintenance duties as assigned

• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted

• Handles hospitality and arranges for catering services for meetings or office social events

• Performs other duties assigned

Independent Contractor/ Customer Service Virtual Agent Liveops Agent Services, LLC

April 2020 to January 2022

• Work for assigned Clients providing customer service in response to in bound calls Providing high level of customer service by quickly assessing customers need and creatively providing sound solutions.

Accurately documenting details of all calls and customer interactions while navigating through multiple systems, programs and screens simultaneously.

Submit a VOC for Customers for research and improvement on customers concern for a better online shopping experience.

Drives Sales for Client by providing accurate product information and making recommendations while assisting customers in processing returns and exchanges, placing an online order and processing a refund or reship for customers

Customer Service/Contact Center Representative

CODICE - Washington, DC

March 2021 to December 2021

My Customer Service Representative (CSR) is a pivotal role within the Contact Center . I receive, investigate and resolve customer’s inquiries originating from phone, fax, email, chat and other communications channels. As a CSR, I respond to customers using the customer’s preferred method of communication and do so within a courteous and timely manner and efficiently utilizing of various software applications which is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. As a CSR, I enter applicable supporting information into systems and web forms on

an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. I also Provide Customer care assistance to households seeking for Financial rental and utility assistance due to the impact of Covid 19 in the DC area under the STAY DC Program by providing program eligibility and offering step by step application assistance if they are by their computers. Data entry and creating tickets for escalated calls.

Afterschool Program Manager

Fairfax County, McNair Elementary School Herndon PTA July 2019 to April 2020

Plan Afterschool Enrichment Program offerings at McNair Elementary for fall, winter and spring seasons during a school year Contact enrichment program vendors Work with school staff and vendors to prepare a schedule of afterschool clubs Work with school staff to secure rooms and facilities for the after school clubs Work with vendors to prepare ADM-24 forms for each of the afterschool enrichment program offerings Secure signatures from PTA officer(s) and Principal for ADM-24 Secure approvals for ADM-24 from FCPS Community Use Officers Set up registration forms for afterschool programs on McNair PTA website Prepare flyers for advertising afterschool programs Send emails advertising the afterschool programs Process offline payments (cash, check) Handle requests for sponsorship, seek Principal's confirmation of eligibility (free/reduced lunch eligible) Prepare Vendor guidelines for each afterschool clubs and get it signed before the sessions begin Handle queries, feedback from McNair parents, teachers, school staff on after school programs Keep parents and students personal information confidential and share only with PTA officers, vendors and school staff as necessary Handle withdrawal/refund requests and submit it on PTA Payment Request Form Process invoices from Vendors and submit it on PTA Payment Request Form Plan Summer, Winter, Spring break camps and special enrichment programs at McNair Elementary Same responsibilities as Afterschool

Enrichment Programs Community Use Management Set up PTA account on FCPS community use Reserve school facilities on FCPS community use portal for PTA events Work with school staff to get the reservations approved.

Center (Customer Service) Consultant

FedEx Worldgate - Herndon, VA

March 2019 to April 2020

Demonstrates consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts . Operates the cash register by ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals and also doing bank deposits. Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs

& Graphics, Holiday and Promotional) Uses a consultative selling approach Responsible for customer retention/recovery activities Manages bid follow up and consult on complex orders Implements local marketing programs for identified customer Participates in sales blitzes Maintains and regularly update customer data base and other systems and reports as required Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures All other duties as needed or required.

Administrative / Legal Assistant

The Iweanoge Law Firm - Washington, DC

August 2017 to August 2018

Handles all incoming calls Set up and maintain company calendar Creates daily, weekly and bi-weekly itineraries Creates and maintains client database using Microsoft Office Processes orders for parts and equipment Updates and maintains the licenses and certificates Provide principal with all necessary secretarial and administrative support Responsible for all outgoing correspondence, including proposals, letters and general information using Microsoft Office Maintains client's Personal Injury/Medical Malpractice files

Legal Adviser (Secretary)

International Institute

January 2010 to August 2017

for Training, Research & Economic Development, Abuja, Nigeria Prepared legal documentation, service level agreements, and MOU's Organized Economic and Cultural Exchange Forums that contributed to the development and growth of Nigerian Economy and Culture Successfully organized the Nigerian & Trinidad & Tobago Economic and Cultural Forum in 2006 Legal representative for the organization Prepared training materials (soft and hard copies) including development of content Handled all secretarial & administrative functions at board meetings Provided legal support for the financing and insurance of existing projects Organized Business and Administrative seminars and training for Individuals, Governments, NGO's and Private Organizations Served in the editorial team of the organization's monthly newsletter Designed, coordinated and facilitated trainings and development programs Wrote and reviewed proposals, carried out Research projects Formalized Partnerships and liaised with Government Organizations, GO'S, Facilitators and Private Organizations Marketed Programs and Services to prospective customers and Clients and expanded client-base by 50 percent.

Principal Legal Officer

Nigerian Meteorological Agency

April 2010 to August 2016

Abuja, Nigeria

Business and Corporate Law

Prepared legal documentation, service level agreements, MOU's, contract agreements Represented organization in legal matters Business Development Prepared training materials (soft and hard copies) including development of content Performed corporate secretarial functions and administrative functions at board meetings Provided legal support for the financing and insurance of the existing projects. Sales Clerk

TK Maxx, Gallions Reach Retail Park, Beckton - East London November 2005 to December 2009

UK

Gained product and sales knowledge through various manufacturer and in-house training programs Helped customers select merchandise by explaining the features and benefits of each product Entered the sale in a Point of Sale electronic system Initiated and conducted stock inventory research and zone recovery programs through merchandize maintenance that focused on real time recovery techniques that in turn streamlined and made inventory easier and quicker Conducted customer service improvement surveys and also prepared reports on ways to effectively improve customer relations Education

Bachelor of Laws in Laws

Enugu State University of Science & Technology, Enugu, Enugu State, Nigeria Bachelors of Law in Law

Nigerian Law School

Masters of Law in Human Rights

University of East London - London

Skills

• Excellent written and verbal communication skills in English & Ibo Language Intermediate Knowledge of Microsoft office

• Microsoft Word, Excel, Access and PowerPoint Excellent ability to establish and maintain effective work relations in a team environment Determined and effective under pressure

• Customer service

• Microsoft Excel

• Computer literacy

• Office experience

• Front desk

• Microsoft Word

• Microsoft Office

• Proposal Writing

• Legal Research

• Program Management

• Presentation Skills

• English

• Legal Drafting

• Office Management

• Data entry

• Customer support

• Software troubleshooting

Certifications and Licenses

Member Nigerian Bar Association & International Bar Association Federacio Internacional Du Abogadas (International Federation of Women Lawyers-FIDA) International Dispute Resolution Institute (IDRI)

Food Handler Certification

Assessments

Work Style: Conscientiousness — Expert

November 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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