Data Entry Communications Coordinator

Location:

Salary:

50,000

Posted:

October 20, 2022

LeiAnn Armstead

Email: **************@*****.***

OBJECTIVE

To obtain a challenging and rewarding career with potential growth and development.

WORK EXPERIENCE

2017- Present Inovalon, Inc. Bowie MD

Review Specialist II/ Client Communications Coordinator

●Schedule Field Review staff for any on-site reviews and data collection.

●Assist Operations Supervisor with any projects or escalated issues.

●Maintain the integrity of the digital scan process of electronic documents through the SAFHIRE system.

●Assist in the data cleaning, record requesting and scheduling process.

●Work with business functions to ensure satisfaction, service and productivity goals are met.

●Monitor failed fax report via MS Excel spreadsheet based on sensitive turnaround times, quality requirements and productivity goals.

●Maintain the integrity and the confidentiality of HIPAA law while performing said duties.

2009-2017 Finiti, LLC Columbia, MD

Title Coordinator II

●Handling and processing of tax certifications, fee sheets and title orders.

●Communication with financial institutions, law firms and creditors to obtain information and status of open judgments/liens.

●Review of public records (mortgages, liens, judgments etc.) for analysis purposes.

●Interpret abstract report and perform data entry to enter title information provided by abstractor.

●Update notes in internal computer systems regarding all actions that affect the title in accordance with company requirements.

●Negotiate credits and adjustments and make sound financial decisions.

●Monitor follow up based on sensitive turnaround times, quality requirements, also client and creditor variability.

● Reconciliation of payment transactions by processing of accounts payable and receivables.

●Monitor follow up based on sensitive turnaround times, quality requirements, also client and creditor variability.

1999-2009 Protocall Communications Laurel, MD

Processor/Sales Representative

●Processing of orders and contracts for AT&T and Verizon services.

●Recognize the nature of the client inquiry and use interpersonal and logical reasoning skills to resolve problems.

●Resolving customer complaints, notifying business customers of cancellation and new installation dates.

●Educate and inform the client on products and services.

●Negotiate credits and adjustments and make sound financial decisions.

●Work with all departments to assist customers effectively.

●Monitor follow up via MS Access and Excel based on sensitive turnaround times, quality requirements, and client and creditor variability

EDUCATION

Radford High School Honolulu, HI

REFERENCES: Will be furnished upon request.