Customer Service Center Representative

DM

DESIREE MAUPIN

*******.******@*****.*** 619-***-**** San Diego, CA 92124

Diligent customer service agent with 5+ years of experience, brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Analytical Accounts Receivable Clerk reliable in accurately completing financial tasks. Smoothly produces and distributes invoices, reconciles accounts and maintains files. Expert in word and excel.Motivated Fitness Coach enthusiastic about assisting diverse members with improving health through successful wellness strategies. Proficient in maintaining safety and keeping equipment in good working order.

Self motivated and determined

Team player

Fast learning and resourceful

Outgoing and easy to work with

Computer proficiency in word and excel

Organized and clean

Research and analysis

Discretion with client and company information

Phone etiquette

Relationship building

Beachbody San Diego, CA

Health and Fitness Coach

01/2019 - 04/2020

Worked with clients to set goals and track individual fitness progress and changes.

Promoted member loyalty and engagement with friendly and open style. Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.

Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries.

Built strong client base by custom designing exercise, nutrition and strength and conditioning programs to promote weight reduction and help each person adopt healthier lifestyle.

Created individualized training programs to address specific patient needs and health problems.

Kept track of client fitness goals, progress and personal records. Gave dietary and nutritional recommendations to help clients maintain optimal physiques.

Motivated clients to stay committed to preset fitness goals. Dent devils San Diego, CA

Accounts Receivable Associate/Sales

Representative

01/2013 - 03/2015

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Monitored customer order process and addressed customer issues. Fostered relationships with customers to expand customer base and retain business.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Summary

Skills

Experience

Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.

Reached out to vendors and customers to resolve account problems. Generated monthly statements for accounts receivable operations. Coded invoices and other records to maintain organized and accurate records.

Processed monthly payments and researched payment discrepancies. Educated customers to facilitate online invoices and payment remittances. Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.

Prepared monthly statements for accounts receivable operations. 1-800-Flowers.com San Diego, CA

Call Center Representative

02/2014 - 02/2015

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Documented customer correspondence in CRM to track requests, problems and solutions.

Maintained strong call control and quickly worked through scripts to address problems.

Audited customer account information to identify issues and develop solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Consulted with customers to resolve service and billing issues. Navigated through computer systems to review information and respond appropriately to callers.

Offered resolutions to de-escalate calls and solve customer issues. Met and communicated with vendors to monitor product shipments, prices and backorders.

Trolley stop deli La Mesa, CA

Deli Associate

02/2012 - 01/2014

Maintained work areas to reduce potential for illness or injury. Stayed calm and professional in situations and resolved conflicts to customer satisfaction.

Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.

Received new inventory and rotated stock by dates to keep items fresh. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests. Completed orders by slicing, weighing, packaging and pricing meats and cheeses.

Followed recipes and customer requests to prepare meals. Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.

Communicated effectively with deli counter customers to answer questions and make recommendations.

Created aesthetically pleasing food arrangements for special orders and party trays.

Operated cash register to accept and process cash, check, card and mobile payments.

FedEx Oklahoma City, OK

Customer service associate

12/2009 - 10/2011

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Documented customer correspondence in CRM to track requests, problems and solutions.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Addressed inquiries, resolved customer issues and managed customer relations.

Processed documentation and troubleshot discrepancies to build client rapport.

Organized client contracts, records and reports to strengthen traceability. Trained new hires on products and services, best practices and protocols to reduce process gaps.

Improved customer service wait times to mitigate complaints. Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Developed and organized electronic files to maintain customer service- related documents.

New Dimensions School of Hair Design Joplin, MO

Associate of Applied Science in Cosmetology

10/2015

New Mexico Junior College Hobbs, NM

High school diploma

02/2009

Eddie Martin, 619-***-****, *************@*****.*** Sarah Banuelos, 951-***-**** ************@******.*** Jennifer Holt, 619-***-**** ***********@*******.*** Education and Training

Professional References

Contact this candidate