Call Center Special Education
Resume:
Audrey Taylor
Houston, Texas 77004
Mobile: 832-***-**** • Email: *********@*****.*** Objective
I would like to apply my business and administrative experience in a leadership position with your company that requires a person who is attentive to details, proficient in building relationships and is a self-starter.
Employment History
Houston Food Bank June 2021-Present
Social Distance Compliance Patrol
● Ensuring staff and volunteer compliance with CDC and company guidelines.
● Daily temperature screenings of all persons entering the facility to minimize the risk of COVID-19 exposure.
● Performed “fire walks” throughout the building to ensure that access to fire extinguishers and emergency exists were not obstructed
A Divas Touch Cleaning Service, Houston, TX April 2005-March 2020 Self Employed
● Owned and operated a domestic and commercial cleaning service
● Managed employees and delegated duties
● Networked to develop clientele
Premium Retail Service August 2016-2017
Junior Field Sales Manager
● Quickly gained product (Samsung TVs) expertise to be able to answer any and all customer questions regarding the product features and to explain how to get the best performance from their purchase
● Help with product ‘runway’ positioning to ensure product visibility within Best Buy’s Home Entertainment Department
● Regularly assess inventory to identify stocking needs
● Train Best Buy Home Entertainment Department Sales Associates on the Samsung product and ensure that they were aware of new sales
● Manage sales at three locations
● Engage with customers and build rapport in relatively brief periods of time
● Report daily on how many customers were interested in the product
● Learned the warranty coverage benefits in order to encourage the purchase of an extended warranty
● Successfully close sales
Aldine Independent School District, Houston TX December 2010–August 2017 Substitute Teacher
● Perform the duties of the regular teacher in his/her absence
● Follow the regular teacher’s lesson plan of instruction
● Co-Teach/ Resource Teaching
● Maintain classroom control
● Interact with Principal, other teachers and administrative staff U. S. Department of Commerce Bureau of the Census, Houston, TX March 2009-July 2010 Enumerator
● Performed field work, which involved interviewing and conducting quality control
● Received assignments which involved locating housing units and conducting interviews with respondents.
● Explaining purpose of the visit, and collecting necessary information and recording data on a paper questionnaire
Richard Milburn Academy, Houston, TX August 2008-August 2009 Special Education Teacher/Coordinator/ARD Facilitator
● Managed special education department for a charter school of 250 students
● Facilitated admission, review, and dismissal meetings between school faculty and student’s parents
● Maintained and analyzed individual student files.
● Coordinated with teachers and administration to implement special education requirements for students
● Coordinated and implemented homebound services for Pregnancy Related Services Broemer & Associates, LLC, Houston, TX October 2003-April 2004 Paralegal
● Assist clients with completing bankruptcy forms
● Conducted electronic filing for bankruptcy
● Filed motions for attorneys
Clear Point Technologies, Houston, TX July 2004-March 2005 Litigation Support Clerk
● Filed echocardiograms tapes of clients
● Prepared tapes for litigation
Southwest Airlines, Houston, TX January 1995-July 2001 Reservations Sales Representative
● Call Center
● Spearheaded customer service initiatives to assure customer satisfaction
● Handled high call volume phone lines
● Resolved all customer needs
● Arranged travel schedules
● Processed all requested travel changes
Education
Bachelor of Business Management,
September 2006
University of Phoenix
Associates in Paralegal Studies
June 2003
Center for Advanced Legal Studies
Technical Proficiencies and Certifications
Platforms: Windows (2019), Social Media (Facebook, Twitter) Software: Microsoft Office (Word, Outlook Access, PowerPoint, Excel), Microsoft Publisher, Quickbooks Pro. Internet(Search Engines)
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