Customer Service Front Desk

Michelle Hara

Phone: 808-***-****

Email:*********@*******.***

**-**** ****** **

Aiea, HI 96701

Objective:

To successfully represent your company and exceed your goals.

Experience:

*/*/****-

6/6/2020

1/2016 – 6/2018

7/2012 - 11/2016

3//2011 - 6/2012

10/2009 -

1/2011

5/2008-

10/2009

Hawaii Business Group

Sales Manager

In charge of all Domestic Sales

Coordinated food demonstrations with grocery stores and staff

Coordinated resets

Managed merchandising team

Headquarter calls for new products, in store ads and promotional pricing

Portal maintaence for grocery items

Cold calling

Silver Lining Boutique

Owner Operator

Maintain website, upload new products and update existing items

Fill and package orders for online and open market customers

Manage inventory

Purchasing of merchandise through various manufacturers

B2B and direct marketing

Hawaiian Isles Kona Coffee

Account Executive

Maintain existing accounts

Acquire new customers and cold calling

Dealt directly with hotel directors and buyers

Responsible for increasing product line and price changes

Managing customer inventory

Facilitate necessary documentation

Cartridge World Aiea

Account Executive

Outside sales; conducting cold calling

Developing new accounts

Expanding client base

Maintaining and servicing existing accounts

Managing merchandise inventory

Troubleshooting areas of customer concerns

Cartridge World Beretania

Account Executive

Outside sales; conducting cold calling

Developing new accounts

Expanding client base

Maintaining and servicing existing accounts

Managing merchandise inventory

Troubleshooting areas of customer concerns

Exceeded sales quota consistently each month

Established 140 new accounts in 11-month period

Ed & Don’s Hawaii

Account Executive

In charge of all domestic sales

Calling on chain’s headquarters to setup ads and new products

Coordinating tasting and promotions

Implementing goals and sales forecasts

Creating new products

Coordinating resets

Managing merchandising

Conducting cold calling

11/2006-

3/2008

Marina Hawaii Vacations

Customer Service Agent and In-house sales

Property management duties

Reservations Intake

Check-ins and check-outs

Expanding customer base

Data processing

Customer service

11/2005-

11/2006

Waikiki Prince Hotel

Front Desk and Customer Service

Front Desk Guest Representative

Customer service

Assigned reservations

Managed concierge desk

Coordinated maid service and room maintenance

Resolved complaints

6/2002-

11/2005

Morgan / K.C. Company

Sales Representative

In charge of ABC, K Marts and Hilo Hattie chains

Headquarters calls to set up ads and new products

Merchandising

Expanded shelf space, end caps with new and existing inventory

Cold calling

Resets

11/2000-

6/2002

A.C. Lyau Candies

Sales Representative

Servicing various retails stores island-wide

Expanding space in all accounts

Merchandising

Cold calling

Resets

1/1997-

7/2001

Avanti Fashions/Hawaiian Quilt Collections

Sales and Customer Service Representative

Customer service

Assisting in any department that needs help

Sales

Education

Graduated from Salinas High School, Monterey California 1986

Interests

Spending quality time with my family..

.Reading, cooking, karaoke, and pilates.

Reference

Ted Murata – Wing Coffee / Account Executive PH: 282-2721

Bill Cabe – Mobi PCS / Inventory Control Manager PH: 808-***-****

Culbert Brickwood – Seasonal Gifts LLC / Operations Manager PH: 808-***-****

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