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Customer Service Food

Upper Marlboro, MD
October 17, 2022

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Lashae Bright 443-***-**** Severn, MD

3+ years experienced professional well-versed in customer service roles in the hospitality industry. Growth-oriented learner seeking to translate skills learned in food service to administrative roles in clinical, technology, human resources, business, or hospitality fields. Skills

• Customer Service & Support

• Time Management

• Conflict Resolution

• Teamwork & Collaboration

• Effective Communication

• Attention-to-Detail/Analysis

• Microsoft Office (Word, Excel,


• Google Suite

• Point-of-Sale Operations

Work Experience

Cashier/Barista Apr 2022 to Present

Panera Bread - Hanover, MD

● Streamlined customer transactions by efficiently managing orders using POS system, reducing customer wait times by 15%

● Skillfully crafted beverages for customers, educating them on menu offerings

● Safely prepared foods such as muffins, bagels, and pastries Academic Tutor Aug 2020 to Apr 2022

Self-Employed - Bowie, MD

● Assisted K-5 students with Reading, Math, and Geography subjects, improving test scores and grades by 50%

● Developed lesson plans and review sessions utilizing Microsoft Word and Zoom

● Communicated academic progress with parents, receiving praise for implementing effective methods to improve student success

Hostess Feb 2019 to Mar 2020

Red Lobster - Lanham, MD

● Managed time and responsibilities to resolve any customer conflicts by improving customer satisfaction by 10%, receiving praise from management

● Provided excellent customer service to patrons with a smile

● Utilized OpenTable software to efficiently schedule reservations Team Member/Cashier Jun 2018 to Sept 2018

Tropical Smoothie Cafe - Capitol Heights, MD

● Coordinated restaurant operations by directing drive-thru and handling opening and closing of established, leading to 100% functioning of the store

● Handled customer transactions via POS with efficiency and accuracy

● Maintained a clean and welcoming environment for customer safety and satisfaction Education

Diploma, Fairmont Heights High School 2015 - 2019

GPA: 3.0

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