Customer Service Representative

CRYSTAL YARBROUGH

Colorado Springs, CO · 719-***-****

**************@*****.***

Looking for a remote role to further my career in the Customer Service field.

EXPERIENCE

**** - *******

AGENT/ CUSTOMER SERVICE REPRESENTATIVE, NexRep

• Call Center platform

• Inbound calls for orders

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries

• Handled online orders and credit card transactions

2020 – 2021

ORDERING SPECIALIST, SYNQ3

• Handled online orders and credit card transactions

• Call Center platform

• Inbound calls for orders

• Assisted customers with a warm and professional attitude

• Answered general questions

ACCOUNT EXECUTIVE, Clear Channel Radio

• Training on the importance of Branding and Marketing

• Assisted with writing advertisements for radio

• Assisted and Trained clients on logistics of determining most effective marketing strategy based on budgetary requirements

INDIRECT ACCOUNT EXECUTIVE, Sprint

• Product specific training for local small to medium sized business in the cellular phone sales field

• Coordinated and hosted special marketing events for Brand exposure

• Sales

• Assisted clients in storefront displays of Sprint products to increase overall sales and revenue

• Trained licensed retails on new products

EDUCATION

MAY 1981

HIGHSCHOOL DIPLOMA, Columbia Highschool

SKILLS

Customer service

Billing/ Invoicing Experience

Sales

Front desk

Administrative experience

Retail sales

Certified nail technician/Salon management training, sales

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