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Nurse Practitioner Customer Service

El Paso, TX
October 18, 2022

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Desiree Medina, D.N.P APRN, F.N.P-C

***** **** ********* ** ****, TX 79938


Dynamic ability to engross new concepts, working adeptly under pressure, applying sound judgment while providing complex nursing care during life-threatening events and effectively interacting during multidisciplinary collaboration. Skilled in fostering and implementing team building strategies, facilitating collaborative relationships within healthcare team, using effective advance analytic problem solving, providing safe and effective nursing care.

Professional Experience

Paragon Infusion Center (Center Director) March 2022-October 2022

Advanced Practice Registered Nurse 40 hrs. Per week

Works Independently on disease prevention, counseling, diagnosis, and treatment of complex health conditions. Provides a comprehensive list of infusions including biologics, biologic similar, antibiotics, hydration therapy, and iron.

Oversee the daily operations of the Center and help develop processed to improve workflow and patient experience.

Delegates duties to ensure appropriate levels of medications, infusion supplies and office supplies are maintained in order to contain inventory costs

Create and oversee patient care plans in collaboration with the prescriber and the patient

Abides by all company policies and procedures as well as INS standards of practice, OSHA guidelines, and state board laws.

Provides supervisor with goals and requested information in timely manner and as specified by senior leadership team. Assures that INS, State Department of Health, and Infusion Therapy Program standards of care and clinical practice are maintained through new hire orientation and annual competency assessments as well as monitoring daily care provided by clinic staff.

Demonstrates effective time management skills while performing responsibilities of the center director. Assists with the recruitment, retention, development and on-going evaluation of qualified staff. Assists in effective communication between the patient and the company, to include documentation of suggestions, complaints and requests.

Understands and adheres to all applicable state, local and Federal laws and / or regulations including maintaining patient confidentiality through abiding by HIPAA laws/regulations. Establishes and maintains positive working relationships with internal and external customers as well as all company employees.

Displays a neat, clean, and professional appearance at all times. Works with center team to maintain the infusion center in a neat, clean and organized manner.

Completes payroll and all necessary documentation in a timely and accurate fashion. Meets expectations for customer satisfaction and anticipates customer needs. Handles customer/patient complaints in a fair and empathetic manner.

Promotes Paragon culture by providing quality, comprehensive services to all customers through a team approach. Performs other duties as required.

West Texas Detention Facility August 2021-August 2022

Advanced Practice Registered Nurse

Responsible for providing Primary Health Care for inmates ranging from 35-40 patients daily

Comprehensive assessment and management of uncomplicated acute and stable chronic health problems.

Providing patient education, counseling, continuity of care, health promotion, maintenance, disease prevention and management.

Management of decisions in collaboration with Physicians, Psych specialist, and established clinical guidelines

Management daily operations of the outpatient/inpatient departments and conduction of daily sick call.

Performs comprehensive physical and psycho social assessment including health maintenance screening and risk evaluation.

Identifies behaviors and environmental factors affecting health/illness.

Encourages lifestyles that maintain and support wellness through patient education and counseling, and assists patients in becoming active participants in personal health.

Establishes diagnostic impressions and requests appropriate diagnostic tests (e.g., laboratory, x-ray, visual acuity and electrocardiogram) and ability to interpret results and selected laboratory findings.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution

William Beaumont Army Medical Center September 2015-March 2022

Registered Nurse/ Rotating Charge- Intensive Care Unit 40 hrs. Per week

Perform superior critical care for military service and family members, veterans, civilian emergencies ranging from high risk acute/chronic conditions

Level III-20 beds combined intensive care unit including Surgical, Medical, Cardiovascular, Neurological, post coronary artery bypass grafts, Mental Health services and post-surgical.

Charge Nurse Duty leader or resource. Appropriately manage team assignments and tasks with regard to scope of practice, standards and knowledge based.

Effective communication with supervisors and physicians/residents regarding patient care functionality of unit, delegation, plans of care, and or emergent needs/decisions or assistance.

Completion of individual development plan with goals in a timely manner while completing mandatory training requirements.

Maintain good rapport with families and services members while being culturally sensitive while providing excellent patient care.

Effective team player able to work as a float nurse in other units such as medical ward, emergency room and surgical wards.

El Paso Children’s Hospital February 2016- May 9, 2019

Per Diem Registered Nurse/Charge- Pediatric Intensive Care Unit

Assessing and monitoring patients while providing appropriate care and informing patients and their families on the care and interventions.

Caring for patients from newborn to 18 years of age in a Level I facility with chronic to acute illness, trauma, neurological disorders, endocrine and metabolic conditions, gastrointestinal conditions and disease, congenital abnormalities, heart conditions or defects, hematology and oncology, immunological disorder, poisonings, respiratory failure, and not limited to child abuse cases resulting in injury.

Plans and implements patient care and teaching based on a total assessment and the age of the patient.

Evaluates and documents patient response; monitors and recognizes changes in physiological and psychosocial status: takes appropriate actions based on assessment of the patient.

Safely administration of various medications ranging from vasopressin to sedatives. Non-invasive and invasive line monitoring.

Promotion of positive health behaviors, provide referrals and help facilitate transition from intensive care to other health care facilities.

Collaboration with other health care providers involved in the patients care while maintaining patient privacy. Properly reporting any suspected child abuse or endangerment to proper personal.

Del Sol Medical Center January 2013- September 2015

Registered Nurse/ Relief Charge Nurse-Intensive Care Unit 36-60 hrs. Per week

Demonstrated knowledge and application of nursing process ranging from 16 years old to the geriatric population. Core competencies within the primary patient population served: acute medical/surgical care, cardiovascular, pulmonary, neurological, trauma, renal disease, CVA/TIA, septic, shock, stroke, and metabolic disorders.

Managed and effectively provided Level II 24 bed combined nursing care for Continuous Renal Replacement Therapy, Trauma, Neurological to include bolts, ventriculostomy drainage, intracranial monitoring, oscillator ventilation, multi organ failure, Southwest transplant organ donation and Acute Respiratory Distress Syndrome to include continuous bed rotation.

Participates and cooperates in the unit based on Quality Improvement processes. Supports, maintains and provides an environment which is supportive of quality patient care through effective use of resources and personnel.

Practices, develops and endorses customer service skills in relationships with internal and external customers.

Serves as the patient and family advocate with respect to the patient’s right to privacy by protecting confidential information.


University of Texas at El Paso, December 2012

Traditional Bachelor of Science in Nursing

University of Texas at El Paso, December 2019

Master of Science in Nursing Family Nurse Practitioner with Primary Care Focus

American Academy of Nurse Practitioners Certification

University of Texas at El Paso, May 2022

Doctor of Nursing Practice

University of Texas at El Paso, Current

Masters Certification in Psychiatric Mental Health Nurse Practitioner Program


Basic Life Support

Advanced Cardiovascular Life Support

Pediatric Advanced Life Support

Trauma Nursing Core Course Certification

Sexual Assault Nurse Examiner Course

AANP Family Nurse Practitioner Certified

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