Customer Service Assistant
Resume:
LENA
SIMON
************@*****.***
* *** ** *** ***. Apt # 417
Portland, OR 97232
SKILLS
e Media Computer Applications
e Media Applications: Illustrator,
Premiere, etc
e Restaurant Management:
Quick, fast paced work,
customer service, excel,
outlook, Dinerware POS.
e Managing Operations and
Efficiency
e Scheduling and Coordinating
e Technical Proficiency
e Employee Coaching and
Motivation
Inventory Management
Performance Monitoring
Auditing Supplies
Product Procurement
Customer Satisfaction
Strategic Decision-Making
Negotiation and Conflict
Resolution
PROFESSIONAL SUMMARY
Encouraging manager and analytical problem-solver with
talents for team building, leading and motivating, as well
as excellent customer relations aptitude and
relationship-building skills. Proficient in using
independent decision-making skills and sound judgment
to positively impact company success. Dedicated to
applying training, monitoring and morale-building
abilities to enhance employee engagement and boost
performance.
WORK HISTORY
McMenamins - Assistant Head Manager
Portland, OR - 03/2017 - 09/2022
e Supervised and evaluated staff, enabling them to
improve skills, achieve daily objectives and attain
advancement.
e Interviewed, hired and trained staff associates and
equipped to comply with company policies and
procedures.
e Developed and managed employee schedules,
balancing individual requests and requirements with
business needs.
e Maintained positive customer relations by addressing
problems head-on and implementing successful
corrective actions.
e Assisted in organizing and overseeing assignments,
planning and coordinating in-house and outsourced
resources.
e Defined clear targets and objectives and
communicated to other team members.
e Opened and closed location and monitored shift
changes to uphold successful operations strategies and
maximize business success.
e Cultivated positive rapport with fellow employees to
boost company morale and promote employee
retention.
e Improved staffing during busy periods by creating
employee schedules and monitoring call-outs.
e Optimized processes and supervised fourteen
employees.
e Maintained store equipment, printers and fax
machines.
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