Customer Service Office Assistant
Resume:
Erica Rosado
Floor Technician/ Professional Cleaning- Cash Money Brothers
Baltimore, MD 21224
*****************@***********.***
To secure a career path that utilizes my many talents, skills, and passion for helping and serving others.
Authorized to work in the US for any employer
Work Experience
Janitorial Services / Supervisor
CMB - Baltimore, MD
March 2015 to Present
I complete residential cleaning services for my clients. No job to small! Dusting,changing bed linens, vacuuming, dishes. Ct. What I like to provide is a clean and disinfected home for clients to enjoy and feel great about there personal space. I'm very respectful with your personal property. And I am definitely as yes woman! I do move in's and move out cleanings. We do boats, power washing, shampooing furniture, the works! I am honest, loyal, friendly, and hard working.. I am here to make u happy, and keep you and your home clean Commercial cleaning, not a problem. Floor Technician
Cash Money Brothers
2015 to Present
Responsible for the overall floor maintenance of hard surface and carpet (stripping, waxing, buffing, shampooing, extraction, & bonneting) areas that include commercial and retail offices, classrooms, lobbies, entrances, stairwells, and other public areas. Nanny Self-Employed 2012-Current
I strive to create a safe, nurturing, stimulating and creative environment in which the children can thrive and develop. Prepared meals, packed lunches, prepared children for school, and planned after school events and activities. Assisted with housework. Ran errands. Aided with homework assignments. Listed as school's emergency contact. Have experience working patiently with and caring for developmentally delayed children and adults.
Nanny/Caregiver
Self Employed - Baltimore, MD
January 2012 to Present
I strive to create a safe, nurturing, stimulating and creative environment in which the children can thrive and develop. Prepared meals, packed lunches, prepared children for school, and planned after school events and activities. Assisted with housework. Ran errands. Aided with homework assignments. Listed as school’s emergency contact. Have experience working patiently with and caring for developmentally delayed children and adults.
House Manager
A Step Forward
2012 to 2012
-2012
Managed the girls' dormitory for a transitional housing organization. Ensured that supplies were on hand and available for the girls. Made routine inspections of the house to guarantee that the facility was well maintained. Kept maintenance logs. Maintained attendance and visitor registrations. Scheduled devotional and recovery meetings. I demonstrated my ability to maintain composure during stressful circumstances. Enjoyed assisting others on their road to recovery. Temporary Office Assistant
Focus Life
2012 to 2012
-2012
Managed computer filing system for Lori Locke my, Office Manager for Epic Church Owner of Focus Life. Updated information by receiving and distributing communications; and collecting and mailing correspondence; copying information. Greeted clients upon arrival, answered their questions, and directed them to their appropriate destinations. Used Microsoft Office Suite and some accounting software. I learn new programs quickly. Professionally answered telephone calls, providing excellent customer service to clients, booked and scheduled appointments for life coach sessions. Sales and Marketing
Self Employed
2006 to 2012
Direct one on one customer service with a variety of clientele, providing hospitality, and making clients feel welcome. Utilized communication and social skills to entertain guests. Adapted material to fit target market. Organize and fulfill the needs and expectations of the clients. Maintained professional yet energetic demeanor and appearance at all times. Great attention to detail, also able to remember small details about individual clients. Maintain an efficient work schedule and demonstrated time management skills. Adapted to change quickly and thrive in a fast-paced environment. Managed sales, marketing, and promotional campaigns. Negotiated contracts and payment plans. Demonstrated people skills while developing and growing a loyal client base.
Bartender
The plaza and The Red Room. - Baltimore, MD
2004 to 2006
Prepared alcohol or non-alcohol beverages. Engaged customers, took orders, and served snacks and drinks. Assessed customers' needs and preferences in order to make recommendations. Handled cash, keeping account of all transactions daily, and reporting at the end of the night Mixed ingredients to prepare cocktails. Maintained inventory of the alcohol stock. Assistant Drywall Installer
ABC Drywall
2003 to 2003
-2003
Gathered materials for use on job sites. Prepared projects with plastic material to protect items and surfaces. Build scaffolding, shoring, and braces. Apply drywall to walls or ceilings. Fasten drywall panels to the inside framework of building. Prepare panels for painting by taping or finishing joints. Smooth out imperfections. Hold timbers, lumber, and paneling in place for fastening or cutting. Drill holes in lumber. Hold plumb bobs, sighting rods, and other equipment, to aid in establishing reference points and lines. Unload materials from trucks. Establish reference points and lines. Coordinate and ensure all projects are completed on time.
Sandwich Artist
Hans Pizza
2001 to 2002
Created orders in a wide variety of combinations for the customer. Prepared meats, vegetables, desserts, according to customers' orders and company procedures. Operated cash register, handled money, and gave exact change.
Cashier/Cook/Server
The Canopy - Glen Burnie, MD
June 1999 to August 2001
Accurately prepped and prepared food while maintaining a sanitary work environment. Continually handled both small and large amounts of cash, keeping account of all transactions daily, and reporting at the end of the night. Fast-paced environment, accuracy a must for all orders and cash tending. Provided good customer service, took orders, and delivered food. Answered questions regarding the menu. Settled disputes, both among clients, with an acceptable and preferable outcome for both parties. Education
High school diploma
Skills
• Floor Care
• Buffing
• Meal Preparation
• Nannying
• Event Planning
• Drywall
• Care plans
• Food Production
• Project Coordination
• Negotiation
• Project Management
• Leadership
• Communication skills
• Time management
• Commercial Cleaning
• Cleaning Experience
Certifications and Licenses
Valid Drivers License
Additional Information
SKILLS
I am extremely outgoing and positive. I have a strong work and business ethic. I am highly motivated and learn quickly. I have excellent time management skills and the ability to multitask. Some basic Spanish.
Quality, Problem Solving, Customer Service, Safety and Security, Motivation, Attendance/Punctuality, Teamwork, Initiative
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