Customer Service Center Director

Location:

Posted:

October 16, 2022

Stephanie Hollander

Simpsonville, SC • 864-***-****

**************@*******.***

SKILLS

·Independent thinker and self-starter

·Highly motivated and success oriented

·Operationally-driven and customer service-oriented

·Maintain high company standards and expectations

·Team-focused

·Ability to regularly multi-task and manage multiple large projects simultaneously

EXPERIENCE

Director

Primrose School of Greenville, Greenville, SC

July 2015 - Present

·Oversee private childcare center with 180 children and 30 staff members

·Manage electronic system that encompases family billing, student records and attendance

·Maintain a variety of documents including student files, student immunization records, and personnel filels

·Recruit, interview, hire and train new employees

·Mediate employee and customer concerns

·Complete front end operations including ordering supplies, processing payroll, managing budget, and increasing profitability

Director

Classy Kids CDC, Simpsonville, SC

July 2010 – July 2015

Director

Gateway Academy Myrtle Beach, SC

June 2005 – July 2010

Teacher, Education Director, Center Director and Director of Operations

Sylvan Learning Center, Myrtle Beach, SC

August 1997 – June 2005

·Part-time teacher in supplemental education program

·Promoted to full-time education director who managed educational staff and built individualized student programs

·Promoted to full-time center director who managed front end business operations and educational director and staff

·Promoted to managing multi-center operation as the francishe owner grew the business into NC and MI

EDUCATION

University of Illinois, Urbana-Champaign, IL, BS

in Speech and Hearing Science, May 1995

University of Illinois, Urbana-Champaign, IL, M Ed in Early Childhood Special Education, May 1997