Support Representative Customer Associate

MARILYN GOLDSTEIN

Baltimore, MD *****

*************@*****.*** / 410-***-****

SUMMARY

Ms. Goldstein is a Friendly Technical Support Representative keen to help customers maximize product impact and usability. She amiably replies to all customer queries and consistently resolves client issues. Marilyn is committed to improving user satisfaction numbers and supporting return patronage across all supported products along with the ability to set priorities and meet deadlines.

SKILLS

Policy Development

Community Outreach

Organizing Fundraising Activities

Opportunity Identification

Microsoft Office

Recruitment and Hiring

Team Leadership

VPM 50

Strong Written and Verbal Communications

Event Marketing

Advanced Learner

Ability to Work With Diverse Personalities

EXPERIENCE

VOLUNTEER CORDINATOR FOR CONGRESS / KIM KLACIK - Baltimore, MD 01/2017 - Current Handles scheduling and manages timely and effective allocation of resources and calendars. Oversees receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

PRIVATE CAREGIVER / PRIVATE INDIVIDUAL - Baltimore, MD 09/2013 - 04/2016 Developed strong and trusting rapport with patient to facilitate smooth, quality care. Maintained clean and well-organized environment for client happiness and safety. Improved patient outlook and daily living through compassionate care. 11/1990 - 11/2012

RESERVATIONS SALES ASSOCIATE / NORTHWEST AIRLINES/EL AL AIRLINES - Baltimore, MD Facilitated customer reservations by providing booking information and processing payments. Recorded guest payments, verifying identification and credit card information to prevent fraud. Verified guest information and payment options ensuring accuracy and completeness. Reviewed guest information and payment options, checking for accuracy and completeness. 05/2002 - 08/2010

CUSTOMER SERVICE REPRESENTATIVE / TOYOTA FINACIAL SERVICES - Baltimore, MD Assisted customers with making payments or establishing payment plans to bring accounts current. Rolled out operational improvements and solutions to deliver top-notch customer service. MG

Educated customers on special pricing opportunities and company offerings. 01/1979 - 04/1983

PUBLIC PARTICIPATION COORDINATOR / REGIONAL PLANNING CORPORATION - Baltimore, MD Established communication goals with clients and developed corresponding action plans. Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.

Draft future water quality proposals for public hearings in 5 counties COMMUNITY ORGANIZER / NORTHWEST BALTIMORE CORP - Baltimore, MD 12/1977 - 12/1978 Identified resources to create fundraising opportunities. Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.

Solved social problems, transformed struggling and fragmented communities into cohesive, safe groups with sound economies and team spirit.

EDUCATION AND TRAINING

Bachelor of Arts: Political Science, Health, and Sociology University of Maryland - College Park - College Park, MD REFERENCES

Available Upon Request

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