Customer Service Medical Billing
Resume:
Sabrina M. Rowland
*** *. ***** ****, ************, PA 19120
*******.*.*******@*****.***
OBJECTIVE:
Decade of experience in Procurement/Purchasing/AP/Supply Chain at the regional and corporate levels seeking a 100% REMOTE position. Acknowledged as a results-oriented achiever and team player! Seeking a position where my communication skills, business to business experience, analytical skills and results-driven work ethic will provide value to a great organization.
SKILLS:
Processor, Analyzer, Problem Solving/Process Improver, Inventory Management, Sourcing, Vendor Management, Leadership, Bidding, Deadline Driven, good understanding of ERP systems (SAP/ Oracle etc.), and Cost Reduction
SOFTWARE EXPERIENCE:
SAP * Oracle * MS Office * GXS * SharePoint * SRM * Maximo * SupplyOn
PROFESSIONAL EXPERIENCE:
Leonardo Helicopters - Philadelphia, PA
REMOTE – MRP Controller (Material Expeditor Requisitioner) October 2018 – October 2021
●Monitored SAP data and analysis reports to ensure synchronicity with records
●Customer Service with internal and external clients
●Responsible for monitoring trends of supplier performance and creating mitigations plan on the ones which are not in compliance with the expected requirements levels.
●Co-ordinated with the warehouse to ensure timely deliveries to meet the end-users request in a timely manner.
●Prepared and coordinated product returns RMA’s, ensuring credit is received.
●Produced and published all KPI indicators and distributed monthly reports to Vendors
●Acted as liaison to Internal Governance department to ensure standardization with our Italy Division
●Managed vendor order books to ensure the steady flow of parts for operating production of helicopters
●Processed customer modifications of delivery date changes or cancellations on purchase orders.
●Per internal critical needs - requested expedites of parts from vendors
●Resolved quality holds for parts of which cannot be received in due to various erroneous reasons
●Created presentations on vendor metrics and provided feedback via vendor visits or Skype meetings
●Acted as liaison between vendor and internal departments to maintain scheduling of customer deliveries
●Communicated part issues regarding defective material to vendors
●Assisted Accounts Payable in P2P via tracking, researching, and resolving invoice holds claims issues.
Processed invoices, payment requests, matched invoices and verified approved signatures per list or dollar limits
Performed Quality Control by verifying the GL account coding, accurate payor, pay dates
●Exercised sound judgment with time management and acted responsibly to maintain the end user and company's
Xfinity/Comcast - Phoenixville, PA
Sr. Buyer August 2016 – April 2018
●Managed and controlled the workflow to a team of 10 representatives
●identifying and implementing cost-saving ideas in addition standardization and simplification on procurement and other matters related to materials and services to obtain maximum value and efficiencies for the company.
●Responsible for a request for RFQ, examining bids, and making a proposal for awards selection.
●Customer Service with internal and external clients
●Purchasing assigned products at the best total cost, consistent with quality cost, delivery and other requirements at the plant and business goals.
●Responsible for the administration of procurement activities/supplier management on assigned commodity (hardware)
●Worked closely with tactical procurement in setting up long term pricing agreements.
●Coordinated with the warehouse to ensure timely deliveries/distributions to meet end-users’ requests
●Produced and executed monthly purchasing report(s)
●Monitored purchase requests for accuracy and validity, compliance with signature requirements, and compliance to standards and contracts.
●Ensured REQ’s/PO’s were processed in a timely manner
●Maintaining current pricing documentation in ERP for approved materials and vendors.
●Sourcing the new suppliers domestic & international.
●Maintaining relationships with internal customers (including with supply chain, quality, accounting, and evaluating vendor qualification and approving the suppliers, also following-up with quality for vendor performance improvement).
●Liaising frequently with Manufacturing, Quality, and Engineering.
●Responsible for high volume, time sensitive info. relating to purchasing, inventory, and invoicing of PO’s
●Analyzed PO’s to distinguish product specifications then determine which vendors to submit an RFQ’s to
●Reviewed incoming requisitions claims for accuracy; coordinates with originator or manager to resolve requisition issues; release requisition to representatives for processing.
●Worked with management to benchmark departmental goals by consistent monitoring of team and procedures
●Provided exceptional communication/customer service to end users across of all levels, verbal & written
●Assisted Accounts Payable in P2P via tracking, researching, and resolving invoice holds claims issues.
Processed invoices, payment requests, matched invoices and verified approved signatures per list or dollar limits
Performed Quality Control by verifying the GL account coding, accurate payor, pay dates
●Exercised sound judgment with time management and acted responsibly to maintain the end user and company's interest by maintaining accurate vendor catalogs
Xfinity/Comcast - Phoenixville, PA
Buyer October 2013 – August 2016
●Responsible for high volume, time sensitive information relating to purchasing and invoicing of Purchase Orders claims and managed/ controlled the workflow by submitting Purchase Orders to 3 representatives for processing
●Research various vendors and issued Request for Quotes (RFQs) to vendors/vendors obtain competitive quotes.
●Customer Service with internal and external clients
●Updated asset management database for cost savings review and assist Accounts Payable in researching and resolving invoice holds and acted as a liaison for the Hollywood/Orlando Universal Studio’s Theme Parks and interfaces with personnel across all levels of the organization.
Xfinity/Comcast - Phoenixville, PA
Procurement Specialist July 2011 – October 2013
●Exceeded SLA for timely purchase order creation and maintenance for major cable MSO.
●Coordinated with originator or manager to resolve requisition issues to ensure purchase orders claims are created in a timely manner to meet department turn-around requirements.
●Researched and resolved purchase order/acknowledgement discrepancies.
●Achieved invoice hold resolution goals through coordination of efforts with the field and accounts payable.
●Performed user acceptance testing for system upgrades.
●Customer Service with internal and external clients
●Ran Statistical Report via EPM to confirm receipt of purchase orders from vendors
●Alerted buyers to catalog and vendor quotation errors.
●Assisted Senior Buyers in set up and administration of reverse auctions
EDUCATION:
Simon Gratz High School - High School Diploma Awarded
DPT Business School - Business Office Administration/ Medical Billing & Coding. Diploma Awarded
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