Industrial Training Customer Care

Kittingal Namal De Zoysa

Mobile Number : +94-760-****** E-mail : **************@*****.***

Page 1

Areas of Expertise

DIESEL/PETROL

MECHANICS

(SKILLED)

SERVICE AND

PARTS ADVISOR

Professional

DIESEL/PETROL

MECHANICS

(SKILLED)

More than fifteen years of experience in servicing and maintaining diesel and petrol vehicles with work experience in Qatar and Sri Lanka. I have the ability to handle work independently and meet tight schedules/targets efficiently and effectively. I’m willing to take on challenges and I’m a self-motivated, hard-working, reliable employee with an interest in new inventories. I’ve gained general knowledge and experience in Diesel/Petrol Automobile Repairing, servicing, painting/tinkering in multiple locations. I have gained experience in House Wiring & Auto Electrical area as well.

Besides the professional certifications obtained I was trained in Sri Lanka Transport Board Deport in Ginthota (Galle) Sri Lanka from March to June 2004, obtained training in a Provincial Workshop in Ginthota (Galle) Sri Lanka from July September 2004, and was trained in Caltex Lubrications & Lanka Limited from March to August in 2004.

Item Details Item Details

Name: Kittingal Namal De Zoysa Nationality: Sri Lankan Date of Birth: 29th Sep 1982 (Age: 39 Years) Gender: Male Passport Number: N6687339 Civil Status: Married

Service Advisor/ Manager: Happy Auto Service and Interior - Homagama, 01st Apr 2022 to Date

The main responsibility of my job role is to manage, maintain standards, and monitor the scope of jobs assigned to the team.

Major Accountabilities:

• Plan and manage the ordering of parts

• Customer care and customer handling

• Monitoring and following up with assigned jobs of the team

• Controlling and management of spare parts stock

• Diagnosis of problems in vehicles

Service Advisor/ Manager: Pieris Service Station- Horana, 01st Dec 2018 to 31st March 2022

The main responsibility of my job role is to manage, maintain standards, and monitor the scope of jobs assigned to the team.

Major Accountabilities:

• Plan and manage the ordering of parts

• Customer care and customer handling

• Monitoring and following up with assigned jobs of the team

• Controlling and management of spare parts stock

• Diagnosis of problems in vehicles

PERSONAL PROFILE

PERSONAL DETAILS

PROFESSIONAL EXPERIENCE

Kittingal Namal De Zoysa

Mobile Number : +94-760-****** E-mail : **************@*****.*** Page 2

Service Advisor: Metro Professionals - Kalutara, 01st Feb 2017 to 20th Nov 2018 The main responsibility of my job role is to manage, maintain standards, and monitor the scope of jobs assigned to the team.

Major Accountabilities:

• Manage spare part inventory

• Customer care and customer handling

• Monitoring and following up with assigned jobs of the team

• Controlling and management of spare parts stock

• Diagnosis of problems in vehicles

Spare Parts Advisor / Technical Advisor: New Cars Centre (Jaguar) - Qatar, 09th Sep 2013 to 30th Dec 2016

The main responsibility of my job role is to manage, maintain standards, and monitor the scope of jobs assigned to the team.

Major Accountabilities:

• Operating Online parts Catalog (Saab and Jaguar)

• Diagnosis and Open Jobs for Vehicles

• Customer Care and Customer Handling

• Monitoring and Follow Up with the Job

• Controlling the Spare Parts Inventory

Proprietor: Namal Motors – Galle, Aug 2009 to 05th Sep 2013 The main responsibility of my job role is to manage, maintain standards, and monitor the scope of jobs assigned to the teams.

Major Accountabilities:

• Managing the overall business

• Manage spare part inventory

• Customer care and customer handling

• Monitoring and following up with assigned jobs of the team

• Controlling and management of spare parts stock

• Diagnosis of problems in vehicles

• Staff welfare and management

Diesel/Petrol Engine Mechanic: Tharamuthu Motors–Makuluwa, Aug 2008 to Aug 2009

The main responsibility of my job role is to manage, maintain standards, and monitor the scope of jobs assigned.

Diesel Engine Mechanic: Highway Diesel Service Center – Boralasgamuwa, Jul 2006 to Feb 2008

The main responsibility of my job role is to manage, maintain standards, and monitor the scope of jobs assigned.

PROFESSIONAL QUALIFICATIONS

Kittingal Namal De Zoysa

Mobile Number : +94-760-****** E-mail : **************@*****.*** Page 3

Qualification Description Year

Diesel Mechanics Skilled CEYLON –GERMAN TECHNICAL TRAINING INSTITUTE, MORATUWA.

Successfully completed a three years full-time training course for DIESEL/PETROL MECHANICS (SKILLED) from 2001 to 2004 and passed the final trade test Held in 2004 in the following subjects and was awarded a second division.

THEORY – Workshop Science

Workshop Calculation Fitting

Technical Drawing Measuring

PRACTICE – Diesel/Petrol Mechanics Trade

2004

Theory of Lubrication &

Applications

CALTEX LUBRICATIONS LANKA LIMITED, MORATUWA.

Mar 2004 – Aug 2004

Successfully completed a course on Theory of Lubrication &Applications conducted for the Ceylon-German Technical Training Institute. 2004

Certification of Proficiency

Skilled Craftsman in trade of

DIESEL ENGINE MECHANIC

(THEORY & PRACTICE)

NATIONAL APPRENTICE AND INDUSTRIAL TRAINING AUTHORITY, MORATUWA

2001 - 2004

2004

Qualification Description Year

G.C.E. (A/L)

and

G.C.E. (O/L)

Richmond College, Galle

2001 /

1998

On Request REFEREES

EDUCATIONAL QUALIFICATIONS

Contact this candidate