Customer Support Agent
Resume:
LaTonya M. Evans
Dallas, Texas *****
**************@*****.***
Career Objective:
I am a result oriented customer service leader with over 15 years experience in high-volume call center settings. Derive pride in the ability to assist with mentoring, training to provide a confident and competent working environment. Incredible customer service skills to help maintain a customer focused culture. I have the ability to work alone or as part of a team. I can also interact with different levels from hourly team members, customers, vendors, and corporate representatives. I am able to work a flexible schedule of nights, days, weekends, and holidays
Work Experience:
Circle K Stores
Dallas,TX
Mar 2019 to Oct 2022
Assistant Store Manager
*Assist with daily operations of a retail Convenient store as well as scheduling, inventory/merchandise control, cash handling, sales. Providing excellent customer service during 24/7 operation.
Maximus - VA Healthcare,
Irving, TX
May 2016 - Jan 2019
Authorization /Eligibility Specialist
*Contracted Physicians and Specialists to provide quality health care for our military veterans, billing the Veterans Affair Administration for reimbursement for providers. Assist providers and veterans on exam days in any manner needed. General problem solving in a solutions-oriented manner for both providers and veterans. Updated case statuses as available. Greeted each veteran immediate and respectfully, obtain medical history, any diagnostic results or medical records, provided information to the providers (worksheets/HX forms/day/face sheets), recording vitals (weight, height, blood pressure). Adhered to local and externally relevant health and safety laws and policies.
Southwest Dispatch Richardson, TX
Facility Manager
November 2014 to April 2016
Aegis Communications, Irving, TX
June 2010 - Oct 2014
Client Support Agent
*As a Community Outreach Representative (COR) my duties included; educating members and community organization leaders about Carelst Health Plan and benefits. Maintained partnerships within the community that were in alignment with Carelst Health Plan business strategies. Responsible for scheduling, coordinating, and participating in small and large events within an assigned territory. Enrolled and distributed pertinent materials for events as well as provide guidance for prospects.
Public Storage- Texas Holdings, Plano, TX
Nov 1998- May 2010
Facility Manager
*Provided exceptional customer service and sales experiences to all potential and current customers. Focused on increasing occupancy and merchandise sales. Opening & Closing Procedures, Cash Handling, and Bank Deposits/Reconciliations, manage budgets, expenses, receivables, and delinquencies. Performed light property maintenance, daily cleaning duties, and provided coverage to other properties as necessary
Education:
Lakewood High School – Long Beach, CA
High School Diploma - June 1986
Collin Community College 2021
Declaration:
I hereby declare that the above mentioned details are true to the best of my knowledge.
Place : Dallas County, Texas
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