Customer Service Assistant
Resume:
Heidi Strain
Regional Account Manager
Tallahassee, FL 32301
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Regional Account Manager
Balfour & Co - Tallahassee, FL
January 2022 to Present
• Promoted to this position, as excelling in my previous role within the company.
• Regional Client Support Specialist for all Schools, Colleges and Universities in whole of the Midwest.
• Providing ultimate client care.
• Event management using Google suite, Excel and Microsoft Office365, Ensuring 100% accuracy on CRM.
• Client retention.
• Coordination of staff for all events.
• After event care including positive results problem solving.
• Point of Liaison with many departments including Sales-team, Production, Marketing, Equipment, Event Preparation, Shipping.
• Communication with Higher management to ensure all level of clients have 100% satisfaction and above.
• Document and contract management with precision and accuracy. Event Prep Specialist
Balfour & Co
November 2021 to January 2022
· Achieved deadlines 100%.
· High attention to detail.
· Organizational & multi-task skills.
· Prepping Job Bags to enable photographers with all that is individually required for Events for the largest Universities/Schools nationwide.
· Shipping on a vast scale.
Assistant Retail Store Manager
Vape On - Tallahassee, FL
January 2019 to November 2021
· Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
· Maintained high volume sales.
· Increased store sales by cross-selling.
· Built positive relationships with suppliers to obtain the latest products and negotiate the best prices. Health & Safety Co-ordinator
Big Bear Confectionery Limited - England, United Kingdom June 2017 to August 2018
· Regularly audit the production floor, warehouse, external factory grounds and office area for safety compliance.
· Lead Safety Committees on a periodic basis and ensure the implementation of action plans in a timely manner.
· Networking with all departments to ensure safety protocols were being strictly adhered to.
· Create, update and deliver safety training and ensure an organized record keeping of all safety training.
· Ensure Personal Protective Equipment is properly assigned based on the nature of the positions and training records are kept.
Customer Service & Event Co-ordinator
Remploy - England, United Kingdom
February 2016 to June 2017
· Expediting fulfilment of events – within requirements and timescales.
· Accurately and timely, fill all upcoming events that are allocated.
· Successfully manage a caseload of live requirements in accordance with the operating procedures
· Pro-actively and professionally communicate with customers and colleagues to manage expectations and achieve a positive outcome.
· Resolve issues, queries, complaints and if need be, escalate as appropriate. Recruitment Compliance Administrator
Hays Recruitment - England, United Kingdom
June 2015 to January 2016
· Planned and executed compliance audits to check company policies, procedures and controls.
· Established working relationships with regulatory agencies.
· Produced reports detailing compliance findings and recommendations for improvements.
· Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines. Recruitment Consultant
Office Angels - England, United Kingdom
June 2009 to May 2015
· Managed full-cycle recruiting processes for every level of vacancy.
· Increased recruiting network by leveraging industry contacts and internet mining resources, including Indeed and LinkedIn.
· Collaborated with recruitment and HR professional to achieve hiring goals.
· Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of managing job expectations.
· Negotiated candidate salaries and prepared employment contracts.
· Prepared and submitted listing of qualified applicants to External Company directors for review and coordinated next-phase interviews with management team and potential candidate.
· Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports. Assistant Customer Service Manager
Bravissimo - England, United Kingdom
April 2003 to May 2009
· Progressed very quickly from Customer Service Consultant to Team Leader then to Assistant Manager.
· Motivated the sales driven team of 30 to optimum customer service standards, and sales targets utilizing efficient and accurate administration levels.
· Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
· Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
· Assisted staff with resolving complex customer issues and implementing targeted solutions.
· Trained over 30 customer service employees in proper procedures and successful call management techniques.
· Managed and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Skills
• Energetic professional, with the ability to add value to teams as well as working independently. Capable of juggling various tasks with a smile. Focused and enthusiastic, with a resourceful and meticulous attitude to detail. Having many years of experience communicating and collaborating effectively. Solutions-oriented relationship builder, focused on cultivating and maintaining industry partnerships to maintain consistent positive results. Attention to detail Interpersonal skills Client / customer happiness at forefront sales
• target achiever, and beyond Organization and Time Management team oriented and works independently Multitasking scheduling management experience of teams of 40 people Administrative leadership Training & Development
• wrote and implemented training programs achievements Fast tracked promotions due to preformance rewarding client & customer contact career constantly hitting & exceeding sales targets
• Account Management
• Retail Management
• Computer literacy
• Sales
• Events Management
• Sales Management
• Team Management
• Event Planning
• Operations Management
• Customer Relationship Management
• CRM Software
• Business Development
• Strategic Planning
• Project Management
• Contract Management
• Negotiation
• Process Improvement
• Google Suite
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