Intake Manager Customer Service

David Rue

412-***-****; *********@*****.***

Professional Experience

Akin Gump New York, NY May 2022 – present

New Business Intake Analyst

●Researched company information from external sources including firm websites and Wikipedia.

●Searched internal proprietary databases, including S&P 500 and Orbis.

●Selected and analyzed the results of the conflicts searches while highlighting critical issues and communicating this information directly with firm partners.

●Directly supported New Business Intake Manager and Director.

K&L Gates New York, NY June 2021 – April 2022

Conflicts Specialist

●Conducted conflict checks for attorneys on new matters, pitches, and corporate affiliate research requests, utilizing a variety of reference materials and information resources.

●Applied appropriate techniques for the review, analysis, and interpretation of complex search results as part of the conflict analysis and reporting process.

●Communicated in a prompt and succinct manner with attorneys or requestors to ascertain/gather additional information.

●Performed self-evaluative quality control checks of conflict of interest reports prior to distribution.

●Performed detailed and extensive corporate business structure research of potential clients, related parties, affiliates, and adversaries, using a variety of reference materials; recognized and understood the complexities of the corporate family tree structure and applied this knowledge to build corporate trees to ensure a complete conflict search is performed on organizational relationships.

●Assisted Conflicts Attorneys in evaluating relationships between entities and individuals and incorporated those relationships into the conflicts database.

●Assisted the Compliance Operations and Conflicts Attorney with the implementation and maintenance of walls.

Bank of New York Mellon Pittsburgh, PA May 2015 – January 2018; September 2019 – June 2021

Intermediate Representative AML/Prevention/ KYC Corporate Trust (September 2019 – June 2021)

●Prepared basic and more detailed risk profiles for moderately complex clients.

●Conducted periodic reviews of client profiles for renewal.

●Utilized communication skills to engage in conversations with internal stakeholders and moderately complex clients to support an accurate data-gathering process and to resolve any open issues.

●Conducted QSS real-time scans to identify new risks, events, or situations that could affect a client’s risk level/profile.

●Reviewed OFAC Sanctions alerts received on transactional reviews through Microsoft and other filters.

●Assisted with administrative items where applicable.

●Provided guidance to less experienced AML/KYC/Prevention support staff.

Corporate Trust Administration (May 2015 – January 2018)

●Analyzed, examined, and interpreted account records, compiled financial information, and reconciled reports.

●Responded to individual client inquiries regarding pensions and 1099R tax forms with alacrity and precision.

●Served as a liaison between the Mellon Corporation and various major companies, including UPS,, U.S. Steel, and the NFL.

●Reviewed and updated policies and procedures to improve customer relations and improve the branch’s efficiency.

Citizens Bank Pittsburgh, PA January 2018 – September 2019

Accounts Payable Specialist

●Handled the financial processing of transactions for multiple invoices.

●Opened and closed bank accounts, troubleshot bank issues, and provided excellent customer service to clients

Education

California University of Pennsylvania California, PA

Bachelor of Arts in Business Administration, Information Technology: Honors: Cum Laude; December 2019

Skills

Proficient in Microsoft Office, with a focus on Excel; Java; JavaScript; Node.js; C++; Intapp Walls; DocuSign

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