Home Agent Customer Service

Constant Alcidor

Customer Service Representative

Summary

My Name is Constant and I am Committed to providing high quality customer care and to create a positive experience. Personable and professional under pressure with motivated, energetic nature. I am a Customer Service and Sales Expert who identifies customer needs and delivers effective solutions to problems. I speak three languages fluently and those are English, Spanish and French. I am an independent and self-motivated person with proven and tested communication, customer service, sales, translation and marketing skills.

Objective

Seek and secure a customer service representative position in a stable company where I can best showcase, utilize, and improve my skills and expertise in English communication and customer relations.

Skill Highlights

• Outbound/Inbound Calling

• Teamwork

• Persuasion

• Problem solving abilities

• Adaptability

• Punctuality

• Communication

• Motivation

• Flexibility

• Patience

• Organization

Experience

LiveOps - Inbound Customer Service & Sales Consultant (Orlando, FL) 06/2016 – 03/2020 - Work At Home Agent

Omni Interactions - Inbound Customer (Orlando, FL) 05/2020 – 04/2022 – Work At Home Agent

Functions

• Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets

• Comply with team guidelines set by the Team Leader or other management.

• Active Listening Skills

• Identifying opportunities for improvement for our clients.

• Assist Team Leaders with recommendations for improvements to established procedures and processes.

• Perform other duties as assigned by management.

• Communicate effectively with customers, peers, support personnel, and management.

• Displaying professionalism with all levels of people including senior management and executives.

• Attention to Detail

Contact

772-***-****

7814 Hidden Hollow Dr, Orlando, FL 32822

*******************@*****.***

Contact this candidate