Customer Service Team Manager

Kyra Brooks

*** ******* **** **. ********* Ga ***53 470-***-**** ************@*****.***

Objective

I am a friendly, highly motivated, enthusiastic individual seeking a position in customer service. I am eager to attain the maximum level of customer’s experience through utilization of dynamic personality, exceptional communication skills, and customer service expertise.

Education

HIGH SCHOOL DIPLOMA EAGLES LANDING HIGH SCHOOL MAY 2016

·Graduated top 10% of 2016 class –GPA of 3.85

·Pathway consisted of Business, Marketing & Early Childhood Development

BACHELOR’S IN BUSINESS ADMINISTRATION CLAYTON STATE UNIVERSTY CURRENTLY

·Alpha Lambda Delta National Honors Society

·Beta Gamma Sigma Honors Society.

·Dean’s List

·3.5 Current GPA

Skills & Abilities

Above and beyond communication and Customer service skills

Initiative and Leadership

Strong Computer Skills

Adaptable and Flexible

Empathetic

Independent and Dependable

Friendly and Positive

Resolution oriented

Experience

AUGUST 2017 - CURRENT

GENERAL MANANGER / SMOOTHIE KING, MCDONOUGH GA

Leading and developing of their team

Ensuring an exceptional Guest experience

Providing a high-quality product

Maximizing sales performance

Driving profitability while maintaining a fun and welcoming atmosphere

APPLECARE SENIOR ADVISOR / APPLE

Consistently met and exceeded metric goals

Created content and lead team meetings

Team Manager Apprentice May 2020

Ability to convey strong ownership

Mentored fellow advisors and teammates

Managed customers’ expectations

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