Customer Service Nursing Assistant
Resume:
Nykia Rodriguez
**** ***** ***** ****** ************, Pennsylvania 19122 ********@*****.*** C 717-***-**** I would love to have the opportunity as a Certified Nursing Assistant working with Senior Citizens. I have well-honed skills in assisting residents to live a dignified life by helping them in all activities of daily living. I am a compassionate and dependable CNA with hands-on experience in providing personal care to residents and clients who have any kind of health problems. I have 41 certificates in Dementia and Alzheimer and full experience with residents. I am a Outgoing team player who has a profound ability to communicate effectively at all levels of management. I am very proficient in prioritizing and completing tasks in a timely manner while demonstrating adaptability and flexibility. I have a natural ability to make patients feel at ease during Activities of daily living.
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EXPERIENCE
Conestoga View Nursing Home Lancaster, Pennsylvania January 7th 2019 - Present
● Monitored vital signs, such as blood pressure and pulse.
● Responded appropriately to the physical, emotional and developmental needs of patients.
● Maintained accurate records of patient care, condition, progress and concerns.
● Obtained information about clients’ medical history, drug history, complaints and allergies.
● Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
● Helped patients move in and out of beds, baths, wheelchairs and automobiles.
● Maintained a clean, healthy and safe environment.
● Assisted with patient transfer and ambulation.
● Maintained sanitary residents' and program rooms.
● Followed safe lifting techniques and individual resident lifting instructions.
● Assisted in cleansing enemas, catheterization and bladder irrigations.
● Assisted patients with ambulation and crutch walking.
● Answered patient calls for care and feeding.
● Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease.
● Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
● Reported any unusual circumstances in the patient's’ condition or environment.
● Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
● Provided a comforting and soothing environment.
● Helped residents programming goals and increase their independence.
● Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows.
● Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being. Manor Care Nursing Home lancaster, Pennsylvania November 14,2017-September 18,2018 At Manor Care Nursing Home i worked on a special care unit such as a Dementia and Alzheimer's i have 41 Certificates in Dementia and Alzheimer's health, so i was able to put my education and skills to use. While working at Manor Care i was handed an opportunity at a chance of unit rotation to gain more work experience and learn more skills on different care units such as; Rehab,Psychiatric and Retirement floors. Below i listed some of my daily job duties i accomplished during a working day;
● Monitored vital signs, such as blood pressure and pulse.
● Responded appropriately to the physical, emotional and developmental needs of patients.
● Maintained accurate records of patient care, condition, progress and concerns.
● Obtained information about clients’ medical history, drug history, complaints and allergies.
● Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
● Helped patients move in and out of beds, baths, wheelchairs and automobiles.
● Maintained a clean, healthy and safe environment.
● Assisted with patient transfer and ambulation.
● Maintained sanitary residents' and program rooms.
● Followed safe lifting techniques and individual resident lifting instructions.
● Assisted in cleansing enemas, catheterization and bladder irrigations.
● Assisted patients with ambulation and crutch walking.
● Answered patient calls for care and feeding.
● Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease.
● Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
● Reported any unusual circumstances in the patient's’ condition or environment.
● Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
● Provided a comforting and soothing environment.
● Helped residents programming goals and increase their independence.
● Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows.
● Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being. Conestoga View Nursing Home Lancaster, Pennsylvania March 14 2017 -September 26th 2017
● Monitored vital signs, such as blood pressure and pulse.
● Responded appropriately to the physical, emotional and developmental needs of patients.
● Maintained accurate records of patient care, condition, progress and concerns.
● Obtained information about clients’ medical history, drug history, complaints and allergies.
● Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
● Helped patients move in and out of beds, baths, wheelchairs and automobiles.
● Maintained a clean, healthy and safe environment.
● Assisted with patient transfer and ambulation.
● Maintained sanitary residents' and program rooms.
● Followed safe lifting techniques and individual resident lifting instructions.
● Assisted in cleansing enemas, catheterization and bladder irrigations.
● Assisted patients with ambulation and crutch walking.
● Answered patient calls for care and feeding.
● Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease.
● Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
● Reported any unusual circumstances in the patient's’ condition or environment.
● Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
● Provided a comforting and soothing environment.
● Helped residents programming goals and increase their independence.
● Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows.
● Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being. Manor Care Nursing Home lancaster, Pennsylvania December 2014 - May 2016 At Manor Care Nursing Home i worked on a special care unit such as a Dementia and Alzheimer's i have 41 Certificates in Dementia and Alzheimer's health, so i was able to put my education and skills to use. While working at Manor Care i was handed an opportunity at a chance of unit rotation to gain more work experience and learn more skills on different care units such as; Rehab,Psychiatric and Retirement floors. Below i listed some of my daily job duties i accomplished during a working day;
● Monitored vital signs, such as blood pressure and pulse.
● Responded appropriately to the physical, emotional and developmental needs of patients.
● Maintained accurate records of patient care, condition, progress and concerns.
● Obtained information about clients’ medical history, drug history, complaints and allergies.
● Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
● Helped patients move in and out of beds, baths, wheelchairs and automobiles.
● Maintained a clean, healthy and safe environment.
● Assisted with patient transfer and ambulation.
● Maintained sanitary residents' and program rooms.
● Followed safe lifting techniques and individual resident lifting instructions.
● Assisted in cleansing enemas, catheterization and bladder irrigations.
● Assisted patients with ambulation and crutch walking.
● Answered patient calls for care and feeding.
● Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease.
● Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
● Reported any unusual circumstances in the patient's’ condition or environment.
● Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
● Provided a comforting and soothing environment.
● Helped residents programming goals and increase their independence.
● Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows.
● Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being. Franklin And Marshall College Lancaster, Pennsylvania August 2012 - December 2012 Cashier And Line Chef
● Portioned, arranged, and garnished food, and served food to waiters or patrons
● Prepared daily food items, and cooked simple foods and beverages
● Placed food trays over food warmers for immediate service
● Prepared food items
● Prepared food trays for general and therapeutic diets, maintaining proper temperatures for hot and cold foods
● Stored food in designated containers and storage areas to prevent spoilage
● Turned or stirred foods to ensure even cooking
● Communicated with other kitchen team members
Omni Dining Service Lancaster, Pennsylvania August 2006 - January 2008 Cashier And Food Server
● Prepared a variety of foods according to customers' orders or supervisor's' instructions.
● Verified that prepared food met all standards for quality and quantity.
● Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
● Followed food safety procedures according to company policies and health and sanitation regulations.
● Prepared quality products while maintaining proper food safety practices, portion control and presentation EDUCATION
Keystone Job Corps Drums, Pennsylvania September 2014 Certified Nursing Assistance
At Keystone job corps i had a great experience in a Nursing Assistant class where i was taught how to professionally care for Elders and Infants while working in a residients Home, Nursing home or a hospital setting. I gained so much hands on and educational experience while taking a class and doing clinical rotations at Nursing Home. I was also giving the privilege to learn about different Nutritions and took extra classes on Specialty care such as Dementia and Alzheimer’s. Below i listed some of the different certificate’s i obtained while studying at Keystone Job corps
● Pearson Vue Certified Nurse Assistant ( 09/2014)
● American Red Cross First Aid, CPR and Bloodborne pathogens
● American Red Cross Managing Stress, Your Heart Matters, Ergonomics, and Workplace Violence Awareness
● Penn State Nutrition links; Copper Ridge Institute Dementia Care
● Customer Service Certificate, Honor Student
● 41 Certificates in Alzheimer’s and Dementia care Phoenix Academy High School Lancaster, Pennsylvania June 2012 While attending Phoenix Academy High school i obtained my high school diploma Red Rock Job Corps Lopez, Pennsylvania February 2009 Office Administrator
While attending Red Rock Job Corps i had an great experience in working with computers and other office machines as everything was hands on. I was able to work on my communication and people skills i was also taught how to multitask in different work situations. Below i listed every skill and experience that i obtain;
● Proficient in writing and handling business correspondence
● Proven ability to organize personal work priorities
● Competent at filing and updating records
● Working knowledge of bookkeeping tasks
● Solid know how of general office procedures
● Demonstrated ability to work independently and as part of a team Able to type at least 50 WPM
● Excellent organizational skills
● Expert in handling office equipment including copiers and fax machines
● Internet savvy with a proven expertise in using MS Office applications
● Excellent customer service orientation
SKILLS
● Vitals Monitoring
● Infection Control
● Patient Hygiene
● HIPPA Regulations
● Patient Transportation
● Sample Collection
● Catheter Care
● CPR/First Aid certified
● expert Patient-focused care Trustworthy companion
● Compassionate Compassionate caregiver Committed team player
● Dedicated hospice care Dementia and Alzheimer's knowledge INTERESTS
● Cooking
● Reading
● Traveling
● Fashion
● History
REFERENCES
● Nea Morant 717-***-****
● Crystal Welch 717-***-****
● Charlotte M 717-***-****
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