Customer Service Radio Operator

ERIC RAMOS

***-** ***** ******, ***** Ozone Park, NY 11420 * 917-***-**** * ************@*****.*** PROFESSIONAL EXPERIENCE

Atlantic Mitsubishi Queens, NY 2021-2022

Service and Parts Manager: Responsible for recruiting, new hire orientation and employee retention initiatives. Inspect inventory weekly to determine future purchase order for the upcoming sales cycle. Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. Established and adjusted work methods and procedures to meet production schedules, using knowledge of capacities of machines, equipment, and personnel. Queensboro Volkswagen Queens, NY 2020-2021

Parts Counter Person: Maintained / improved inventory churn while reducing inventory overhead and obsolete parts. Grow the wholesale business by maintaining positive relationships with customers and working on increasing margins on parts sales. Facilitated orders for the Brooklyn Mitsubishi Body Shop for all makes and models and worked with the Body Shop Manager using CCC1 to make sure correct parts were ordered. Maintained supply of parts for a high volume of used cars and new car demand for parts.

Twin Towers Enterprise (highway construction) Maspeth, NY 2019-2019 Laborer: Responsibilities included but not limited to driving trucks to transport equipment and supplies to job locations, setting up and breaking down work sites, flagging cars to ensure the safety of workers, motorists and pedestrians as well as assisting with flow of traffic. Brooklyn Mitsubishi Brooklyn, NY 2016-2019

Assistant Manager: Responsibilities included but not limited to Parts Department-Maintaining and replenishing parts inventory, ensuring that technicians had parts and supplies as needed. Handling over-the-counter and phone sales. Customer Service-Assisting associates in addressing customer needs and concerns to ensure a positive and satisfactory outcome. General Duties-Working closely with the Manager on Duty, closing out cash registers and uploading system information.

BRG Realty Condominiums Queens, NY 2012-2015

Building Porter: Responsibilities include but not limited to handling the needs and concerns of tenants, addressing the vast maintenance needs of a building with over 100 units, painting and repairing vacant apartments to prepare for new occupancy, painting occupied apartments, hallways and exterior, as needed, cleaning hallways and exterior, minor plumbing and electrical, boiler room and elevator, roof repair, lock changes, creating action plans for tenants to resolve issue and maintenance needs for their unit and conducting general walk through inspections to identify areas in need of attention.

Falcon Datacom, Inc. Brooklyn, NY 2006-2012

Dispatch Assistant Manager: Responsibilities included but not limited to creating daily work orders for dispatchers to distribute to technicians, addressing and managing customer concerns, supporting field personnel by trouble-shooting difficult jobs, manage billing for all Cable Vision accounts, maintain inventory of supplies, tools and field equipment, interpreting system data to identify current and potential field problems, communicating and organizing strategies with management to develop and implement a plan of action. Falcon Voice and Data Brooklyn, NY 2006-2012

Head Dispatcher/Radio Operator: Responsibilities included but not limited to ensuring staff compliance to company policies and procedures, safety rules, environmental policies and government regulations, generating weekly reports, documenting work order status (completions/complications/resolutions), facilitating regular team meetings and trainings to for the purpose of sharing information, policy updates and promoting team cohesiveness, providing coaching and mentoring to dispatchers, generating accurate billing for AT&T, Sprint, IDT and MCI and fostering positive relationships with the client base,

EDUCATION/LICENSES

New York Stage GED, OSHA 10hr (#36-005******), Retail Customer Service & Business Certifications, CDL License Class B

SKILLS

Fluent Spanish (reading writing), positive public and customer service interaction, strong organizational skills, detail oriented, proficient at multitasking, strong leadership skills, team player, troubleshooter and highly efficient in large amounts in small machine maintenance.

REFERENCES

Mete Irtis - Professional Reference - 732-***-**** ****.*****@*****.*** Herald Rodriguez - Professional Reference - 201-***-**** **********@*****.***