Customer Service General Application
Resume:
Patricia Amabipi Kalio
Machanic village FCT Abuja
***********@*****.***
linkedin.com/in/Patricia-Kalio
Competent program manager with vast and progressive expertise across several industries including procurement, supply chain, occupational health and safety and project management. Able to lead organizations towards sustainable leadership and direction, business restructuring, impactful transformation and profitable growth.
Expertise
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Procurement/Logistic/Supply Chain Manager Rivers State Ministry of Health.
● Developed and disseminated the national quality assurance policy and national supply chain management policy.
● Monitored the overall performance of staff members at the ministry to ensure compliance with policies, practices and approved pharmaceutical dispensing processes.
● Managed all associate relations functions for the health technicians such as hiring, terminating and performance management.
● Interpreted physicians’ prescriptions and compounds and dispensed medications within regulatory guidelines.
● Made recommendations to the minister regarding any changes to operating procedures in an effort to facilitate smooth customer service operations.
● Supervised activities related to customer files and contacts, ensuring that they are updated as needed to comply with current licensing.
● Performed prospective drug reviews electronically in our dispensing system. Pharmacy
Data Analysis
Quality Assurance
Occupational Health
Safety
Immunization
Project Management
Research Counselling Environmental Management Capacity Building FEBRUARY 2009-Till DATE
Collaborated with seven programs; State Aids and STI Control Programme (SASCP), State Malaria Elimination Program (SMEP), Immunization, Tuberculosis and Leprosy (TBL), Malaria, Nutrition and Neglected tropical diseases
(NTD).
Executed and conducted trainings across the country in all 36 states and the FCT on the logistics management system which in turn helped achieve 80% of reporting across all levels. Researched product and vendor selection based on medication safety standards and collaborated with partners and buyers to purchase, contract, and procure medications. Coordinated interventions at sites in case of stock outs and redistribution of ARVs/OIs. Managed the needs assessment and upgrade of facilities in special treatment clinics’ pharmacies. Liaised with the regional manager and central office on dealings with site-based issues. Processed, entered, verified, and distributed medication orders within the company in a timely manner and in compliance with department and company policies, as well as other regulatory guidelines. Actively ensured efficacious, safe, and cost effective medication therapy and performed quality control measures with respect to indication, dose, route, frequency, history of allergy, and interaction with other drugs. Conducted and managed daily reports on medication utilization based upon daily rounds to identify, catalogue, and subsequently analyze areas in which medication improvement was needed. Participated in clinical rounds, unit based and/or population based medication management activities, remote order verification, and all other areas as directed/necessitated. Expedited changes needed to meet regulatory, accrediting, licensing, and government agency standards and laws. Made recommendations on process improvement or development of new pharmacy services. Ensured proper documentation of Pharmacy tools including Pharmacovigilance forms, logistics inventory tools and Pharmacy SOPs.
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APRIL 2010—Till DATE
Consultant to Loruphia
Procurement &SC
● Managed the dispensing of inpatient and outpatient medications; verified prescribed medications according to professional standards, facility procedures, and state and federal legal requirements.
● Consulted with patients regarding medications or supplies prescribed, including dosage, frequency, specialized requirements and possible drug interactions.
● Reviewed and evaluated patient's plan of care for obvious conflicts.
● Performed prescription verification of unit dose orders, order entry and verification of IV admixtures, providing technical guidance to pharmacy technicians.
● Responded to customer inquiries, requests and issues when situations get escalated to a higher level of authority other than a customer service associate.
● Provided consulting on health matters to various levels of personnel regarding health operations. FEBRUARY 2008— FEBRUARY 2009
Corps Pharmacist Psychiatric Hospital, Rumuigbo, PortHarcourt.
● Tracked and monitored the general consumption rate of the drugs and other related pharmacy services in the hospital pharmacy unit.
● Maintained appropriate records of dispensing and assisted in the maintenance of systems that charge or credit for medications and medication treatments.
● Provided drug information and educated caregivers, patients and students regarding medications and their proper use and monitoring.
● Assisted to organize short in-house training for colleagues in the office as part of capacity building through the partner spearheading the establishment of the adult retroviral clinic in the hospital.
● Ensured proper documentation and record keeping is done for all medications with particular attention to controlled substances.
● Maintained all equipment and systems used in preparation, oversight and dispensing of medications.
● Reviewed and monitored patient's medication therapy and orders written by appropriate caregivers for safety and efficacy considering specific patient health status. NOVEMBER 2006— FEBRUARY 2008
Intern Pharmacist Federal Medical Centre, Yenagoa.
● Drove sales and profit in the Pharmacy and OTC areas.
● Modelled, enforced, and provided direction and guidance to associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues were successfully resolved within company guidelines and standards.
● Oversaw the implementation of and participated in community outreach programs and encouraged associates to serve.
● Ensured compliance with company and legal policies, procedures, and regulations for assigned areas.
● Ensured confidentiality of information, documentation, and assigned records as required.
● Provided comprehensive patient care to customers
● Provided supervision and development opportunities for associates in assigned areas. Volunteer Experience
2019 Certified Master Trainer, Malaria Commodity Logistics System. 2013 Volunteer, Phalga, Ikwerre, Ahoada, Okrika and Ogu. 2013 Donor — Kokobita, Ghana.
2004 Coordinator, Net Campaign — World Bank.
Education and Continuing Education
2019 MPH. Public Health — Texila American University, South America. 2008 Diploma, Computer Appreciation and General Application — American Multimedia Incorporated. 2005 B. Pharm Pharmacy — University of Benin.
2004 Senior School Certificate Examination — Community Secondary School, Oyigbo. Certifications/Trainings
2020 Policy and advocacy Management-University of Washington. 2018 Leadership Management in Health Professional Development — University of Washington. 2016 Project Management — ASCON.
2016 Supply Chain Management for Mass Drug Administration for Neglected Tropical Diseases. 2011 Supply Chain Management, Administrative Staff College of Nigeria — ASCON. 2010 The review of zero draft of the procurement supply chain management (Malaria) frame work. 2010 Procurement Filling System. Training and Development of Procurement Plan, Abuja — World Bank. 2010 Malaria Commodity Logistic System on Supply Chain Management — John Snow International. Interests and Hobbies
Reading Writing Swimming
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