Elvina Arthur
CUSTOMER S E RVICE
R E PRESENTATIVE
Details
Apt #1008
Plano, 75023
United States
**************@*****.***
Skills
Highly self-motivated with a
strong ability to learn a complex
technology platform quickly
Ability to manage details and
serve as a knowledgeable
resource for the internal team and
sales force
Strong team player who learns
and adapts quickly
Highly proficient with Microsoft
Applications including Outlook,
Excel, Word and Access
Able to work in a highly dynamic
and fast-paced environment
Strong communication skills and
ability to influence
Profile
Communicative customer service professionally motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Employment History
Team Leader, Chick-Fil-A, Plano
F EBRUARY 2 0 1 9 — J ULY 2 0 2 0
• Delegated daily tasks to team members to optimize group productivity.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Addressed customer needs, responding to specific requests. Customer Service Representative, Uline, Plano
MAY 2 0 2 0 — MARCH 2 0 2 1
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Mentored new employees on procedures and policies to maximize team performance.
IT Help Desk, Genuent, Richardson
APRIL 2 0 2 1 — MARCH 2 0 2 2
• Managed user profiles, security access, and shared file structures.
• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
• Assisted customers with various types of technical issues via email live chat and telephone.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Financial Aid Advisor, Collin Community College, Plano AUGUST 2 0 2 1 — PRESENT
• Handled 20+ calls daily to provide one-on-one counseling to students regarding financial aid program options and requirements.
• Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Education
Associates of Science, Collin County Community College District, McKinney
AUGUST 2 0 2 0 — DECEMBER 2 0 2 2