Elvina Arthur

CUSTOMER S E RVICE

R E PRESENTATIVE

Details

**** **** ****** ***** ****,

Apt #1008

Plano, 75023

United States

469-***-****

adrz0g@r.postjobfree.com

Skills

Highly self-motivated with a

strong ability to learn a complex

technology platform quickly

Ability to manage details and

serve as a knowledgeable

resource for the internal team and

sales force

Strong team player who learns

and adapts quickly

Highly proficient with Microsoft

Applications including Outlook,

Excel, Word and Access

Able to work in a highly dynamic

and fast-paced environment

Strong communication skills and

ability to influence

Profile

Communicative customer service professionally motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Employment History

Team Leader, Chick-Fil-A, Plano

F EBRUARY 2 0 1 9 — J ULY 2 0 2 0

• Delegated daily tasks to team members to optimize group productivity.

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

• Addressed customer needs, responding to specific requests. Customer Service Representative, Uline, Plano

MAY 2 0 2 0 — MARCH 2 0 2 1

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Mentored new employees on procedures and policies to maximize team performance.

IT Help Desk, Genuent, Richardson

APRIL 2 0 2 1 — MARCH 2 0 2 2

• Managed user profiles, security access, and shared file structures.

• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.

• Assisted customers with various types of technical issues via email live chat and telephone.

• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Financial Aid Advisor, Collin Community College, Plano AUGUST 2 0 2 1 — PRESENT

• Handled 20+ calls daily to provide one-on-one counseling to students regarding financial aid program options and requirements.

• Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.

• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Education

Associates of Science, Collin County Community College District, McKinney

AUGUST 2 0 2 0 — DECEMBER 2 0 2 2

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