Director of Sales and Admissions

COURTNAE BAILEY

**** *. **** **. *****, Ohio ****9 234-***-**** ********@****.***

Education

Bachelor of Science—May 2021

Major: Human Development and Family Studies Concentration: Nursing Home Administration

Relevant Coursework

Adult Development and Aging, Aging in Society, Long Term Care Administration, Intro to Gerontology, Interpersonal Relationships and Families, Principles of Management, Principles of Marketing

Relevant Experience

The Village of St. Edward at Fairlawn

Director of Sales and Admissions July 2021-Present

Responsible for coordinating the admissions and sales process including marketing of the campus as part of the strategic marketing plan.

Assists in development and execution of the campus marketing plan including establishing contacts with community and professional referrals, planning and coordination of marketing events, and overall generation of sales and leads.

Work collaboratively with each department to ensure proper and successful placement of each resident within the community.

Nursing Care Admissions Coordinator March 2021-July 2021

Responsible for managing and directing the admissions process in an 81 bed skilled nursing and long term care nursing facility.

Provided hands-on support to residents and directed other admissions personnel through standard processes and required document completion.

Maintained bed availability counts, balanced skilled census, completed insurance authorizations and required updates, and provided support to Social Services during the discharge process.

Facility record high admissions for 2021

Administrator-in-Training August 2020-February 2021

Completed a 1,000 hour internship to gain experience in a long-term care environment based on my education, experience, knowledge, skills, and capabilities.

Observed how regulations are met and systems are implemented and monitored to safely meet residents’ care and spiritual needs.

Gained skills and knowledge necessary to manage numerous departments of a CCRC that included Skilled Nursing, Memory Care, Assisted Living, and Independent Living.

Gilcrest Center

Transportation Specialist 2019-2020

Transported and ensured safety of clients to adult day facility and to medical and non-medical appointments.

Transported adult day clients to and from facility, provided through-the-door service during medical and non-medical trips, documented times, mileage, and conducted thorough inspection of vans daily.

Adult Daycare Director 2017-2019

Provided thorough supervision for day-to-day operations of the facility in accordance with set policies and guidelines.

Implemented monthly calendars/activities for attendees, monitored and maintained laws and regulations, participated in interviewing and hiring process and oversaw kitchen and direct care staff.

Additional Skills and Certifications

Certified Dementia Practitioner National Council of Certified Dementia Practitioners CDP 256547

conflict resolution servant leadership knowledge in Word, PowerPoint, and Excel active listening and communication customer service skills organization creativity emotional intelligence adaptability PointClickCare and CRM savvy product knowledge customer needs analysis

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