Customer Service Postal

Kenneth J. Green

**** ********* **** ** *******, GA Phone: 678-***-**** ***********@*****.***

Summary of Qualifications

Extremely motivated and results driven sales, marketing and goal-oriented professional with exceptional leadership and negotiating skills gained in the management industry. Demonstrated ability to streamline operations and increase productivity and company profits. Skilled in the creation and implementation market of specific merchandising and promotional strategies that generate measurable increases in market share, sales, SaaS and profitability for companies across diverse industries. Mostly enterprise level over the last eight years but I have work with medium-large businesses over my 15 years in sales with SaaS, Technology, shipping, and logistics.

Skills

Marketing Strategies & Campaigns

Strategic Business Planning

Creative Team Leadership

Product Positioning & Branding

New Business Development

Sales Enablement Professional

3PL & Operation’s Management

SaaS

State & Government Sales

Public & Media Relations

Visionary Leadership

Content Management

Recent Awards

Midpoint Achievement Award for Fiscal Year 2012

Star Award Highest Sales (2009 – 2010) – (2014 -15) (2017-18) (2019-20) USPS MS-AL

ELT Team Award 2015

Revenue Achieve with USPS 940 Mil

Technology

Software: Salesforce – CRM, adoption rates, and more effective collaboration, mobilization, and revenue growth, Photoshop, MS Project, MS Office (G- Suite, Word, Access, Excel, PowerPoint) Video Editing

Certificates: Introduction to IoT, Introduction to cloud computing, Azure Fundamentals

Web/Multimedia: Dreamweaver sound, music, videos

Professional Experience

RED LASER TECHNOLOGY – REMOTE ATLANTA, GA

SR. CUSTOMER SUCCESS MANAGER, 01/2022- PRESENT

Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Develop and execute and the internal and external successful plan. Track individual account activity and results. new business development role, prospecting, and hunting for new business. Extensive use of salesforce.com for territory and funnel management.

Assist in fine tuning processes and methodologies for the customer success team.

Work with customers to promote new features, show the value of our product, and identify how it can improve

Typical client value in $ARR/$MMR and clients I manage today is 20-25 in my current role my portfolio is currently $75 million. Avg 3 Mil.

leverage your strategy and communication skills

Act as project manager of actions and learnings from customer touchpoints, driving feedback to product, training, and documentation teams for scalable customer enablement

UNITED STATES POSTAL SERVICE (USPS) – DULUTH, GA

Sr. Sales Executive, 09/2014 to 11/2021

Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Extensive use of salesforce.com for territory and funnel management. Provide accurate and complete reporting as required. Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives. Negotiates with customers and commits the USPS to pricing agreements below published retail prices. Conducts customer site visits to determine customer needs and the USPS abilities to meet those needs. Uses cross-functional teams to integrate acceptance requirements, transportation, 3PL, processing and delivery of mail to fulfill customer expectations. Obtains commitments from customers for product orders or contracts for shipping/mailing services using the pricing agreement. Receives individual company research and uses market intelligence to conduct a business needs analysis to identify new business opportunities and close pricing negotiations. Executes the negotiating process using the techniques and methodologies of a comprehensive end-to-end sales process, with standard decision matrices, to meet assigned revenue goals that contribute to the overall achievement of postal revenue goals.

Selected Accomplishments:

Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.

Typical client value in $ARR/$MMR and clients I manage today is 40-45 in my current role my portfolio is currently $85 million. Avg 2.1 Mil

Expanded client base by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction.

Identified opportunities, researched customers’ needs, collaborated with team members and met the customers’ needs generating sales far beyond the assigned revenue goals.

Leveraged strengths in cost-effective marketing management and negotiations to end each year above the assigned revenue goal.

Aptitude for understanding how technology products and solutions solve business problems

Strong communication, collaboration, negotiation and executive presentation skills and the ability to provide insight and thought leadership to senior level leadership and executives

SaaS sales processes of selling web-based software to clients. Selling focus on acquiring new customers and upselling or retaining current clients.

Collaborates with marketing, offering management, product marketing, learning & development etc. to obtain required content or information for content.

Organize assets to align across sales stages and enable sellers on appropriate use at sales stages.

UNITED STATES POSTAL SERVICE (USPS) – JACKSON, MS

Account Manager, 03/2008 to 09/2014

Achieved sales results and performed USPS solutions-based sales activities - including market research, company research and needs identification - within an assigned geographic territory and account portfolio. Maximized sales opportunities, revenue retention and growth, and maintained customer satisfaction. Worked and consulted with key business decision makers on their corporate strategies and business needs to develop business solutions to enhance and meet those needs in conjunction with the Business Service Network.

Selected Accomplishments:

Expanded client base by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction.

Earned commendations from client executives for communication deliverables that targeted desired audiences and articulated the value of products and services.

Organize assets to align across sales stages and enable sellers on appropriate use at sales stages.

ANDERSON ENVIRONMENTAL – JACKSON, MS

Project Manager, 03/2006 – 03/2008

Performed and managed a variety of soil and groundwater projects throughout the region. Managed clients and developed business relationships. Mentored and trained entry and mid-level staff. Leveraged existing client relationships and built new client relationships to capture business opportunities for various environmental services to enhance the productivity of the company. Prepared reports and work plans, performed site investigations, and collected, processed, and evaluated data. Established project needs and monitors work in progress to ensure final deliverables adhere to requirements. Worked with subcontractors during the scope of a project to ensure compliance to the plan. Negotiated changes to the scope of work to ensure quality work was being produced.

SEARS – MERIDIAN, MS

Optical Manager, 01/2000 to 03/2006

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience. Planned, directed, or coordinated ocular services. Communicates effectively and builds a strong partnership with the community. Provided inventory control and management. Delivered, adjusted, and repaired eyewear. Recruited, managed, and evaluated staff.

Connect 5 Communication and Technology, Inc – JACKSON, MS

Account Manager, 05/1998 to 01/2000

Product review, market research and marketing tactics.

Effectively developed strategic applications for market penetration of educational software and telecommunication products.

Nextel products push-to-talk system like a walkie-talkie marketed as Direct Connect.

Coordinated financial management tasks and administered budgets, accounts payable/receivable.

Managed million-dollar accounts in Georgia & Mississippi local & governmental sectors.

Point of sales transactions, customer service and sales negotiation.

Consistently exceeded monthly and quarterly sales goals company wide.

Education

STRAYER UNIVERSITY – ATLANTA, GA

Master of Business Administration, 01/2019 – Dec 2022

JACKSON STATE UNIVERSITY – JACKSON, MS

Bachelor of Science, May 1998 Graduate

Major: Biology

Kappa Alpha Psi Fraternity-Lawrenceville-Duluth (GA) Alumni Chapter – Vice Polemarch

Portfolio Available Upon Request

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