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Customer Service Sales Associate

Ras al-Khaimah, United Arab Emirates
August 01, 2022

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Sanford Mebratu Tesfa


Personal Profile Relevant Professional Experience

A positive, proactive and dynamic 2018 – 2020: Sr. Sales Associate

professional with considerable Edna Mall

experience acquired in hospitality & Addis Ababa, Ethiopia

Marketing industry. Attentive to

details, possesses excellent verbal • Serves customers by helping them select products.

and written communication skills • Drives sales through engagement of customers,

and the ability to develop and suggestive selling, and sharing product knowledge.

maintain positive relationship

among colleagues. • Greets and receives customers in a welcoming manner.

• Directs customers by escorting them to racks and

Key Experience and Skills counters.

• 4+ years of Sales and customer

service experience • Provides outstanding customer service.

• Strong communication and • Documents sales by creating or updating customer

professionalism skills profile records.

• High experience and knowledge

of leading a team • Manages financial transactions.

• High leadership and • Processes payments by totaling purchases, processing

management skills checks, cash, and store or other credit and debit cards.

• Strong decision-making skills

• Alerts management of potential security issues.

Personal Information • Assists with inventory, including receiving and stocking

Nationality: Ethiopian merchandise.

Languages: Amharic – Native • Keeps clientele informed by notifying them of preferred

customer sales and future merchandise of potential

English - Excellent interest.

Geographical Experience

• The Middle East 2017 – 2018 Cell Phone Sales Representative

• Africa Sanford Mobile Shop

Addis Ababa, Ethiopia

• Provide high level customer service and responded to

Trainings and Certifications service inquires.

• Communication with empathy

• Conduct sales of cell phones and accessories to

• Delivering employee feedback customers.

• Performing under pressure

• Customer service problem solving • Communicate knowledge of all products and services to

and troubleshooting customers.

• Administering First Aid skills • Perform demonstrations to first time users of the new cell

• Digital Marketing phone lines of the company.

• Microsoft word, Microsoft Excel and

Microsoft PowerPoint • Maintain records of monthly sales and ensured monthly

targets are reached.

• Coordinated with cell phone companies with the release of

their new products.

• Organized proper display of the cell phones to increase

sales volume.

• Keep abreast of best practices and promotional trends

2016 – 2017 Food & Beverage Attendant

Salam Pizzeria & Fast Foods

Majete, EThiopia

• Greet customers, make reservations, and seat patrons

when tables are available

• Hand out menus and explain menu items and specials

• Take customer orders and deliver to food servers

• Deliver prepared food to patrons and clean tables

• Handle customer complaints

• Verify customer satisfaction with service and selected food


• Process customer payments

Academic Background

Diploma At aye Surveying college

2015 Surveying Departmen

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